Technical Support Services Team Lead
1 week ago
We are seeking an exceptional Technical Support Services Team Lead to join our team at GN Group. This is a fantastic opportunity to work closely with high-performing teams in India and contribute to the success of our business.
Job DescriptionThe Technical Support Services Team Lead will be responsible for delivering operational plans and setting day-to-day team objectives. They will resolve day-to-day issues/escalation points, work in an environment of continuous improvement to capture and resolve tier 1 customer issues, questions, and suggestions. Additionally, they will empower Jabra customers to maximize the use of our products through education and awareness.
The ideal candidate will have experience in conflict resolution and relationship management, proficiency with Microsoft Office applications, and experience with CRM systems. They should also possess excellent communication skills in English and Hindi, as well as strong customer focus and ability to deliver phenomenal Jabra customer experiences.
Key Responsibilities- Set tone and direction for a team
- Develop and maintain a technically strong and motivated team to support all regional and global goals and objectives
- Manage the day-to-day activities of their team
- Ensure that staffing levels and scheduling is appropriate for meeting department service level goals
- Work as a team to deliver exceptional Customer Experiences in each support interaction
- Develop strong relationships with customers and create Jabra brand awareness
- Work with other regions to seek assistance and provide help to other regions when needed
We are looking for a candidate with a Bachelor's degree in information technology or relevant diploma, and at least 4+ years of experience as a Customer Support Supervisor/Manager or similar role supporting B2C/B2B customers in India within a high contact support center. Familiarity with Jabra products and hi-tech audio/video solutions is a plus.
What We OfferWe offer a competitive salary of ₹1200000 - ₹1500000 per annum, depending on experience, and a range of benefits including health insurance, retirement planning, and opportunities for career growth and development. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.
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