Technical Lead IT Support Specialist
1 day ago
We are seeking a highly skilled Technical Lead IT Support Specialist to join our team at NETWORK PEOPLE SERVICES TECHNOLOGIES LIMITED. As a key member of our technical support team, you will be responsible for managing and resolving production issues reported by banks and other key stakeholders.
Your primary responsibilities will include performing log analysis, identifying and troubleshooting bugs, and escalating unresolved issues to the offshore team as required. You will also respond promptly to customer complaints, ensuring efficient resolution and providing technical expertise to maintain and enhance the overall system infrastructure stability and smooth functioning.
This is an exciting opportunity to work in a fast-paced fintech environment, collaborating with cross-functional teams to gather requirements, manage development needs, and oversee project sign-offs. We offer a competitive salary package, including a base salary of ₹12,00,000 per annum, plus benefits such as health insurance, retirement plan, and paid time off.
To succeed in this role, you will need to possess strong technical skills, including experience in IT applications, infrastructure, and network support, with hands-on involvement in customization, implementation, and configuration. You should also have advance knowledge of Virtualization & Cloud (AWS, GCP, Oracle, Azure), Database (MySQL, Oracle), Middleware (JAVA/Node.js/Kafka/spring boot/logstash/rabbitmq), and Monitoring Tool experience.
A successful candidate will have 8-12 years of experience in IT/Software/BFSI/Banking/Fintech industry, with prior experience in managing L1 / L2 support team for a scheduled commercial bank in India. They will also possess strong communication and interpersonal skills, with the ability to create positive working relationships with team members at all levels.
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Technical Support Specialist
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