Technical Support Specialist
3 weeks ago
Company Overview
Microland is a leading IT services company that provides innovative solutions to its clients. As a Technical Support Specialist, you will be part of a dynamic team that delivers exceptional customer service.
Salary and Benefits
The estimated salary for this role is $55,000 - $65,000 per annum, depending on experience and qualifications. In addition to a competitive salary, Microland offers a range of benefits, including health insurance, retirement plan, and paid time off.
Job Description
We are seeking an experienced Technical Support Specialist to join our team. The successful candidate will provide technical support to end-users via phone, email, and chat, resolving issues related to desktop applications, printers, and other IT equipment.
Required Skills and Qualifications
To be successful in this role, you will need:
- Bachelor's degree in Computer Science or related field;
- 2+ years of experience in technical support or help desk environment;
- Excellent communication and problem-solving skills;
- Basic knowledge of Windows operating systems and desktop applications;
- Ability to work in a fast-paced environment and prioritize tasks effectively.
Technical Requirements
You will need to have the following technical skills:
- Basic troubleshooting on different versions of Windows OS;
- Understanding of desktop applications, installation and uninstallation;
- Ability to support users in business applications based on SOPs;
- Troubleshooting Desktop/Application remotely;
- Ability to carry out Disk management, Disk Encryption, Wireless configuration;
- Ability to check utilization and availability, ability to perform start up and shut down services by following SOP;
- Ability to Install and configure email client, troubleshoot connectivity issue;
Desired Skills
In addition to the required skills, we would like you to have experience with:
- Backup and recovery procedures;
- Basic networking concepts;
- Virtual infrastructure and Cloud (AWS, Azure and Google cloud).
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