Technical Support Specialist

6 days ago


Bengaluru, Karnataka, India Ciel HR Full time
Overview
Ciel HR is a dynamic company that offers an exciting opportunity for Technical Support Specialists to join our team. We are seeking individuals who are passionate about technology and problem-solving, with a strong ability to adapt to new ideas and innovative approaches.

Estimated Salary: €45,000 - €60,000 per annum

Job Description
We are looking for talented Technical Support Specialists to provide top-notch support to our applications. As a key member of our team, you will be responsible for monitoring and correcting minor problems, ensuring the correct functioning of production, and anticipating incidents by monitoring and reproducing, diagnosing, and qualifying problems. You will also be expected to take corrective actions directly or alert other teams while prioritizing critical cases, implement KPIs, and leverage the incidents database for reminders, consolidation, and trend analysis. Additionally, you will participate in the improvement of technical and functional monitoring and provide continuous improvement suggestions to the solution delivery team.

Required Skills and Qualifications
To succeed in this role, you will need 1-3 years of work experience in Application Support, basic knowledge of SQL and Java, proficiency in MS Excel or Google Sheets for summary and analysis, hand-on experience in ticket monitoring tools, good technical understanding and user needs, detailed knowledge of Decathlon IS, self-managing skills, service-oriented, reactivity, and ability to adapt.

Benefits
We offer a competitive salary and benefits package, along with the opportunity to work in a fast-paced environment with a focus on innovation and new ideas. You will have the chance to grow and develop skills in a collaborative team environment, with the possibility to learn from experienced colleagues and contribute to the company's growth.

Who We Are Looking For
We are looking for individuals who are passionate about technology and problem-solving, team players who are willing to learn and adapt, and self-motivated individuals who take ownership of their work. If you are excited about the prospect of working in a dynamic environment with a focus on innovation and new ideas, we encourage you to apply.

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