Technical Support Specialist

1 month ago


Bengaluru, Karnataka, India Miles Education Full time
Job Summary

We are seeking a skilled Technical Support Specialist to provide expert technical assistance and support to internal teams and clients. The ideal candidate should possess strong problem-solving skills, excellent communication abilities, and experience working with database management systems.

Key Responsibilities
  • Provide timely and effective technical support to internal teams and clients via various channels.
  • Troubleshoot complex technical issues related to databases and queries in collaboration with the development team.
  • Ensure seamless operation of Zoom meetings, webinars, and conferencing tools by managing and supporting these platforms.
  • Offer remote support to users across different locations, ensuring efficient issue resolution and high customer satisfaction.
  • Deliver exceptional communication and customer service skills, providing clear explanations and solutions to end-users.
  • Work a flexible schedule from Tuesday to Sunday, with Mondays off.
Requirements
  • Minimum 1+ years of experience in a technical support or similar role.
  • Proficiency in using the Zoom application for setting up meetings, webinars, and troubleshooting.
  • Excellent verbal and written communication skills.
  • Ability to work independently and as part of a team, with a strong problem-solving attitude and attention to detail.
  • Possession of a bachelor's degree in computers or a related field is preferred.
Compensation and Benefits

The estimated annual salary for this position is $60,000 - $80,000, depending on location and experience. Miles Education offers a competitive benefits package, including health insurance, retirement plans, and paid time off.



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