Technical Support Specialist
1 month ago
We are seeking a skilled Technical Support Specialist to provide expert technical assistance and support to internal teams and clients. The ideal candidate should possess strong problem-solving skills, excellent communication abilities, and experience working with database management systems.
Key Responsibilities- Provide timely and effective technical support to internal teams and clients via various channels.
- Troubleshoot complex technical issues related to databases and queries in collaboration with the development team.
- Ensure seamless operation of Zoom meetings, webinars, and conferencing tools by managing and supporting these platforms.
- Offer remote support to users across different locations, ensuring efficient issue resolution and high customer satisfaction.
- Deliver exceptional communication and customer service skills, providing clear explanations and solutions to end-users.
- Work a flexible schedule from Tuesday to Sunday, with Mondays off.
- Minimum 1+ years of experience in a technical support or similar role.
- Proficiency in using the Zoom application for setting up meetings, webinars, and troubleshooting.
- Excellent verbal and written communication skills.
- Ability to work independently and as part of a team, with a strong problem-solving attitude and attention to detail.
- Possession of a bachelor's degree in computers or a related field is preferred.
The estimated annual salary for this position is $60,000 - $80,000, depending on location and experience. Miles Education offers a competitive benefits package, including health insurance, retirement plans, and paid time off.
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