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Technical Support Specialist

1 month ago

Bengaluru, Karnataka, India NTT DATA Full time

NTT DATA is a trusted global innovator of business and technology services, serving 75% of the Fortune Global 100. We are committed to helping clients innovate, optimize, and transform for long-term success.

The salary range for this role is estimated to be around $40,000-$60,000 per annum, based on national averages in India.

Job Overview

We are currently seeking a Technical Support Specialist to join our team in Bangalore, India. As a Technical Support Specialist, you will play a critical role in providing L1 technical guidance to customers through phone, email, and chat.

Responsibilities

  • Provide L1 technical guidance in activities associated with identification, prioritization, and resolution of reported problems.
  • Act as a liaison between customers and departments within the Client Infrastructure.

Requirements

  • Graduate degree from a recognized institution.
  • Good communication skills with 6+ months of international calling experience.
  • Excellent customer handling skills.
  • Ability to work in rotational shifts with 24x7 support window.
  • Willingness to work from office on all 5 days.

About NTT DATA

NTT DATA is an equal opportunity employer and considers all applicants without regard to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law.