Technical Support Specialist

10 hours ago


Bengaluru, Karnataka, India Scribe EMR Systems Pvt Ltd Full time
Job Title: Technical Support Specialist

We are seeking a skilled Technical Support Specialist to join our team. The ideal candidate will have strong technical expertise, excellent communication skills, and the ability to work under pressure.

  • Provide timely and effective technical support to customers, addressing their inquiries and resolving issues promptly.
  • Troubleshoot complex technical problems, identify root causes, and implement effective solutions.

About the Role:

The Technical Support Specialist will be responsible for providing technical assistance to customers, troubleshooting complex issues, and collaborating with cross-functional teams to ensure seamless collaboration and efficient problem resolution.

Requirements:

  • Strong proficiency in technical support, system analysis, and issue resolution.
  • In-depth knowledge of software applications, databases, and system integrations.
  • Experience with scripting languages (e.g., Python, PowerShell) and automation tools.
  • Familiarity with cloud technologies (e.g., AWS, Azure) is a plus.
  • Excellent problem-solving and analytical skills.
  • Strong communication skills, both verbal and written, to effectively interact with technical and non-technical stakeholders.
  • Ability to handle pressure and work under tight deadlines.

Salary: $80,000 - $110,000 per year.



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