Technical Support Specialist

5 days ago


Bengaluru, Karnataka, India Vadvice Consulting Services LLP Full time

Job Title: Technical Support Specialist

Company Overview: Vadvice Consulting Services LLP is a leading consulting firm seeking a skilled Technical Support Specialist to join our team.

About the Role: As a Technical Support Specialist, you will play a critical role in ensuring the smooth operation and customer satisfaction of our products and services. You will be responsible for diagnosing and resolving complex technical issues, managing incident response, and providing expert guidance to our support team.

Key Responsibilities:

  • Incident Management: Diagnose and resolve high-priority, complex technical issues reported by customers, ensuring timely resolution and high customer satisfaction.
  • Root Cause Analysis: Conduct thorough root cause analysis of recurring issues to identify and implement preventive measures.
  • Ticket Productivity: Ensure high ticket productivity while maintaining a minimal backlog.
  • Service Request Management: Manage and prioritize incidents and service requests using internal tools, ensuring compliance with service level agreements (SLAs).

Team Leadership and Mentorship: Mentor and provide guidance to junior support engineers, fostering a collaborative and learning-focused environment.

Required Skills and Experience: 7-10 years of experience in technical support or a related field, with a strong background in troubleshooting and resolving complex technical issues for global customers in the product support space.

Estimated Salary: ₹1,500,000 - ₹2,000,000 per annum.



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