Technical Support Specialist
8 hours ago
We are a digital wealth management solution provider based in Bengaluru. Our platform offers exclusive investment opportunities, personalized financial planning, and expert assistance to help everyday investors build wealth and grow their net worth.
Role Overview
This is a full-time on-site role for a Technical Support Specialist at Stack Wealth. The successful candidate will provide technical support, troubleshoot issues, and offer analytical solutions to customers.
Responsibilities
- Investigate and resolve complex technical issues escalated from L1
- Collaborate with internal teams (development, DevOps) to resolve customer issues
- Develop and maintain technical documentation and knowledge base articles
- Participate in root cause analysis and implement preventive measures
- Provide training and guidance to L1 support engineers
Qualifications
- 2-5 years of experience in technical support or related field
- Strong experience in Node.js, PostgreSQL or MongoDB, and AWS Cloud (ECS, S3, Lambda, RDS)
- In-depth product understanding required to resolve complex issues
- Excellent problem-solving skills, attention to detail, and communication skills
Benefits
- Competitive salary range: $120,000 - $180,000 per annum
- Ongoing training and development opportunities
- A supportive and collaborative work environment
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