Technical Support Specialist

3 days ago


Bengaluru, Karnataka, India Zeptonow Full time

Company Overview

Zeptonow is a leading technology company that provides innovative solutions to businesses worldwide.

Salary

The estimated salary for this position is ₹1,200,000 - ₹1,800,000 per annum, depending on experience and qualifications.

Job Description

We are seeking a skilled Technical Support Specialist to join our team in Bangalore. As a Technical Support Specialist, you will be responsible for providing level 2 and 3 technical support to our customers, investigating issues, and resolving them in a timely manner.

You will work closely with the development team to coordinate system and application releases, troubleshoot performance issues, and identify effective solutions. Additionally, you will generate reports based on internal/external requests, maintain documentation for the internal team, and perform ITIL practices.

Required Skills and Qualifications

To be successful in this role, you should have:

  • B. Tech/MCA/M.S from well-known institutes;
  • 4-6 years of experience in Application Support;
  • Good experience with programming languages like Python or Java;
  • Knowledge of AWS, MongoDB, REST API, Jenkins, SQL, Athena, Postgres;
  • Experience with scripting languages like Python or Unix;
  • Good understanding of DB and SQL;
  • Sound understanding of SDLC life cycle and Agile methodologies;
  • Good communication skills with logical and analytical approach to solve business problems quickly;
  • Ability to handle pressure in a fast-paced environment;
  • Ability to provide support in extended hours whenever needed;

Benefits

We offer a comprehensive benefits package, including medical insurance, retirement plan, and paid time off.

Others

If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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