Technical Support Specialist
14 hours ago
eJAmerica is seeking a highly skilled Technical Support Specialist to join our team in Bangalore.
Job Summary:
We are looking for a motivated and experienced professional to handle Tier 1 help desk escalations through our internal ticketing system. As a Technical Support Specialist, you will troubleshoot common IT problems and have a thorough working knowledge of day-to-day operating environment, available tools, and client applications.
Key Responsibilities:
- Handle Tier 1 help desk escalations through the company's internal ticketing system.
- Troubleshoot common IT problems and have a thorough working knowledge of day-to-day operating environment, available tools, and client applications.
- Perform basic windows administration such as password resets and file and folder administration.
- Basic internet connection troubleshooting.
- Escalates more complex technical problems to Technical Support Specialist II or other IT specialists as appropriate.
- Follow up on outstanding requests and ensure timely resolution.
- Fully document all troubleshooting steps and create knowledgebase articles of resolutions.
- Adhere to established IT policies, procedures and standards and ensure their conformance with information systems goals and procedures.
- Follow the established standards for documenting tickets, configurations, and standard operating procedures
- Responsible for compliance policy adherence, including password management, documentation, maintenance, provisioning access, and data protection procedures.
- Help minimize downtime impact on users through accurate communication and efficient problem resolution for unscheduled downtimes.
- Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and client applications.
- Interact with IT management frequently through timely reporting of operational activities, and with all team members on support issues and needs assessments.
Requirements:
- 3 – 4 years' experience In customer service or a help desk environment; interest in IT field a plus.
Salary:$60,000 - $80,000 per annum (dependent on experience)
Benefits:
eJAmerica offers a competitive salary, comprehensive benefits package, and opportunities for career growth and development. Our team is passionate about delivering exceptional results and making a positive impact on our clients' businesses.
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