Technical Support Specialist Expert

3 days ago


Bengaluru, Karnataka, India OpenText Full time
Senior Technical Support Specialist

We are seeking a highly skilled and experienced Senior Technical Support Specialist to join our team at OpenText. As a Senior Technical Support Specialist, you will be responsible for providing expert-level technical support to our customers, ensuring their success with our products and solutions.

Key Responsibilities:

  • Assisting customers with complex technical issues via chat, phone, and email
  • Providing advanced troubleshooting and diagnostic analysis using traces, dumps, and other tools
  • Working with customers who have our solutions on-premise and in the cloud
  • Communicating effectively with customers and colleagues, both verbally and in writing
  • Escalating cases to the appropriate teams as needed and working closely with them to identify new trends and resolutions
  • Collaborating with cross-functional teams to ensure software defects and customer requested features are documented and followed through to resolution
  • Mentoring and guiding junior team members in resolving complex issues
  • Staying up-to-date with internal alerts, training, and process changes to stay current on evolving requirements

About You:

  • You have 5+ years of experience in a technical support and customer-centric environment
  • You possess strong analytical and critical thinking skills, with the ability to diagnose complex issues and develop effective solutions
  • You are a quick learner, able to adapt to new technologies and processes, and are passionate about resolving customer issues and helping to proactively resolve issues for future customers
  • You are a strong communicator, able to effectively interact with people from diverse backgrounds and adjust your communication style based on individual needs
  • You are committed to continuous learning and professional growth, with a strong focus on career progression and development

What We Offer:

  • A competitive estimated salary of $80,000 - $110,000 per year, depending on location and experience
  • A dynamic and supportive work environment that fosters collaboration, innovation, and personal growth
  • Ongoing training and development opportunities to help you grow in your career
  • A comprehensive benefits package, including health insurance, retirement savings plan, and paid time off


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