Expert IBM Sterling OMS Technical Support Specialist
5 days ago
About the Role:
We are seeking an Expert IBM Sterling OMS Technical Support Specialist to join our team at 6thStreet. As a key member of our engineering team, you will be responsible for providing technical support for our IBM Sterling Order Management Service (OMS) platform.
Responsibilities:
• Provide technical support for our IBM Sterling OMS platform, ensuring timely and efficient resolution of technical issues.
• Collaborate with cross-functional teams to identify and resolve technical issues related to IBM Sterling OMS.
• Develop and maintain detailed technical documentation for our IBM Sterling OMS platform.
• Partner with engineering teams to design and implement technical solutions for our IBM Sterling OMS platform.
• Serve as a subject matter expert for IBM Sterling OMS, providing guidance and support to internal stakeholders.
Requirements:
• 3-5 years of experience with IBM Sterling OMS as a developer or technical support specialist.
• In-depth knowledge of Core Order Management modules, including DOM, GIV, SC, Platform, Payments, etc.
• Strong understanding of integration concepts, including REST, SOAP, Batch, SFTP, API Gateways.
• Good knowledge of providing end-to-end production support with quick response times.
• Experience in Java/EE, SQL, IBM DB2, and specifically in developing Java-based extensions and interfaces.
• Handling and providing technical support for Sterling Order Management in multiple environments (Staging, Pre-Production, and Production).
• Prioritize and provide possible solutions on tickets/incidents raised by the business team, warehouse team, and various other teams.
• Design and maintain detailed technical architecture documentation across a multi-brand, multi-region Omni-channel environment.
• Partner with other technical teams to create interface documents and mappings to ensure that OMS is built in a service-oriented architecture manner.
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