Technical Support Specialist
1 day ago
Unlock your potential as a Technical Support Specialist at Amazon Music, where innovation and customer satisfaction come together.
We are looking for an experienced professional to join our agile team, where every voice matters. As a key member of our Support team, you will be responsible for onboarding technical and operational tasks from Engineering, providing extensive troubleshooting support across multiple products, features, and services.
Our ideal candidate has 2+ years of software development or technical support experience, with expertise in Unix and scripting languages such as Java, Perl, or shell scripts. AWS technologies and distributed systems knowledge are a plus. Experience with REST web services, XML, and JSON is also desired.
In this role, you will work on operations-driven coding projects, develop tools to aid operations and maintenance, and provide system and Support status reporting. You will take ownership of two or more digital products or components, ensuring seamless customer experiences.
As a Technical Support Specialist at Amazon Music, you can expect:
- A competitive salary: $120,000 - $180,000 per year
- Opportunities for growth and professional development in a dynamic environment
- A chance to work with cutting-edge consumer-facing products and leverage the resources of a Fortune-500 company
Amazon Music is committed to fostering an inclusive workplace where all employees feel valued and supported. We strive to create a culture that celebrates diversity, equity, and inclusion. If you're passionate about delivering exceptional customer experiences and driving innovation, we want to hear from you.
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