Cloud Support Team Lead

14 hours ago


Bengaluru, Karnataka, India myGwork Full time
Job Overview

We are seeking a seasoned Technical Operations Manager to lead our Cloud Support team in AWS India. This role is a critical part of our mission to provide world-class support to our customers.

About the Role

The successful candidate will have at least 9 years of experience in technical support, engineering or operations environment, with 2+ years of managing technical teams. They will drive improvement programs in operations, engineering and support fields, delivering results through people, business and operations management.

A Bachelor's degree or equivalent experience in a technical position is required. Hands-on experience in data analytics, database, cloud exposure, Linux/Windows and networking, security communication during AWS critical events is essential.

The ideal candidate will have good experience in hiring candidates, mentoring and developing employees in their career. International experience is an added bonus, as is AWS SAA certification.

Responsibilities
  • Manage day-to-day operations of the shift, ensuring the team in India is staffed and SLA commitments are met.
  • Drive personnel management, ensuring engineers have what they need to provide best-in-class support.
  • Participate in hiring process to hire and build/grow team of Support Engineers in India.
  • Influence Sr. Support Engineers and development teams to improve customer support experience.
  • Propose, drive and implement initiatives within the support organization to maximize customer support experience.
  • Manage engineers in the team effectively, keeping their focus on customers and developing their careers.
  • Handle escalations and guide engineers to proper teams by diving deep into problems.
About Us

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

Salary

The estimated salary for this role is $120,000 - $180,000 per annum, depending on experience and qualifications.



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