Cloud Support Team Lead

3 days ago


Bengaluru, Karnataka, India myGwork Full time
Job Description

We are seeking an experienced Cloud Support Team Lead to join our team in AWS India. This is a challenging and rewarding role that requires strong technical leadership skills, excellent communication abilities, and a passion for delivering exceptional customer support.

About the Role
  • Lead a team of 15-20 Support Engineers providing world-class support on all AWS offerings
  • Manage day-to-day operations, ensuring the team is staffed and SLA commitments are met
  • Drive personnel management, ensuring engineers have what they need to provide best-in-class support
  • Influence Sr. Support Engineers and development teams to improve customer support experience
Key Responsibilities
  1. Managing the engineers in the team effectively to keep their focus on customers as well as develop their own careers
  2. Handling escalations and guiding engineers to proper teams by diving deep into problems
  3. Driving effective business and technical discussions
About Us

At Amazon Web Services (AWS), we are committed to delivering innovative solutions that enable our customers to build, deploy, and manage applications and workloads in the cloud. Our mission is to be the most comprehensive and broadly adopted cloud platform, and we're looking for talented individuals like you to help us achieve this goal.

What We Offer
  • A competitive salary: ₹1,200,000 - ₹1,500,000 per annum
  • A dynamic and inclusive work environment
  • Opportunities for career growth and professional development
Requirements
  • Bachelor's degree or equivalent experience in a technical position
  • 9+ years of experience in Information Technology, with 3+ years of experience in managing teams as a manager
  • Good understanding of web-related technologies, systems administration (Linux and/or Windows), and networking (DNS, TCP/IP, SSL, DHCP, Load Balancing)


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