ITIL-Based Service Management Expert
4 days ago
Job Description: We are seeking an experienced ITIL-Based Service Management Expert to join our team in Bangalore. As a key member of our organization, you will be responsible for implementing and following ITIL processes to enhance service delivery.
About Us: Web Synergies Pvt Ltd is a leading provider of IT services, with a strong focus on innovation and customer satisfaction. Our company culture values collaboration, continuous learning, and employee growth.
Key Responsibilities:
- ITIL Process Implementation: Implement and follow ITIL processes including Incident, Change, and Problem Management for enhanced service delivery.
- Vendor Management: Manage relationships with third-party vendors, ensuring compliance with SLAs and achieving performance targets.
- Incident Management: Develop and implement incident management processes to minimize downtime and impact on business operations.
- Change Management: Oversee Change Management processes, ensuring minimal disruption to services and operations during transitions.
- Automation Initiatives: Drive automation in data center processes and service management to improve efficiency, reduce manual intervention, and increase reliability.
- Stakeholder Management: Build and maintain relationships with key stakeholders, including application owners, to align service delivery with business requirements.
- Compliance: Ensure adherence to industry standards, regulatory requirements, and internal policies for Data Center and IT operations.
Requirements:
- 10-15 years of experience in managing outsourced vendors for Data Center Management and IT services.
- Expertise in ITIL-based Service Management, Major Incident Management, and optimizing Data Center operations.
- Proven track record in managing costs, driving automation initiatives, handling stakeholder relationships, and ensuring seamless service delivery.
Salary: ₹ 20-25 lakhs per annum (estimated based on industry standards).
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