ITIL-Based Service Management Expert

4 days ago


Bengaluru, Karnataka, India Web Synergies Pvt Ltd Full time

Job Description: We are seeking an experienced ITIL-Based Service Management Expert to join our team in Bangalore. As a key member of our organization, you will be responsible for implementing and following ITIL processes to enhance service delivery.

About Us: Web Synergies Pvt Ltd is a leading provider of IT services, with a strong focus on innovation and customer satisfaction. Our company culture values collaboration, continuous learning, and employee growth.

Key Responsibilities:

  • ITIL Process Implementation: Implement and follow ITIL processes including Incident, Change, and Problem Management for enhanced service delivery.
  • Vendor Management: Manage relationships with third-party vendors, ensuring compliance with SLAs and achieving performance targets.
  • Incident Management: Develop and implement incident management processes to minimize downtime and impact on business operations.
  • Change Management: Oversee Change Management processes, ensuring minimal disruption to services and operations during transitions.
  • Automation Initiatives: Drive automation in data center processes and service management to improve efficiency, reduce manual intervention, and increase reliability.
  • Stakeholder Management: Build and maintain relationships with key stakeholders, including application owners, to align service delivery with business requirements.
  • Compliance: Ensure adherence to industry standards, regulatory requirements, and internal policies for Data Center and IT operations.

Requirements:

  • 10-15 years of experience in managing outsourced vendors for Data Center Management and IT services.
  • Expertise in ITIL-based Service Management, Major Incident Management, and optimizing Data Center operations.
  • Proven track record in managing costs, driving automation initiatives, handling stakeholder relationships, and ensuring seamless service delivery.

Salary: ₹ 20-25 lakhs per annum (estimated based on industry standards).



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