IT Service Management Specialist
6 days ago
Job Title: Technical ServiceNow Expert
">About the Role:
">We are seeking a highly skilled Technical ServiceNow Expert to join Primus and design, implement, and maintain our ServiceNow ITSM solutions. The ideal candidate will have a strong understanding of ITIL processes and experience with ServiceNow configuration and administration.
">Key Responsibilities:
">- Design and implement ServiceNow ITSM solutions to meet business requirements, ensuring seamless integration with existing systems.
">- Configure ServiceNow workflows, forms, and reports to improve efficiency and effectiveness, leveraging best practices for optimal solution performance.
">- Provide technical support to end-users and troubleshoot ServiceNow-related issues, applying analytical skills to resolve complex problems.
">Salary: $150,000 - $200,000 per annum, based on experience.
">Requirements:
">- 6+ years of experience in IT Service Management, with a strong focus on ServiceNow ITSM solutions and ITIL processes.
">- Strong understanding of service management frameworks and proficiency in ServiceNow integrations and API development.
">- Excellent communication and interpersonal skills to work effectively with cross-functional teams and stakeholders.
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