IT Service Management Specialist

6 days ago


Bengaluru, Karnataka, India Primus Full time

Job Title: Technical ServiceNow Expert

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About the Role:

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We are seeking a highly skilled Technical ServiceNow Expert to join Primus and design, implement, and maintain our ServiceNow ITSM solutions. The ideal candidate will have a strong understanding of ITIL processes and experience with ServiceNow configuration and administration.

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Key Responsibilities:

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- Design and implement ServiceNow ITSM solutions to meet business requirements, ensuring seamless integration with existing systems.

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- Configure ServiceNow workflows, forms, and reports to improve efficiency and effectiveness, leveraging best practices for optimal solution performance.

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- Provide technical support to end-users and troubleshoot ServiceNow-related issues, applying analytical skills to resolve complex problems.

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Salary: $150,000 - $200,000 per annum, based on experience.

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Requirements:

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- 6+ years of experience in IT Service Management, with a strong focus on ServiceNow ITSM solutions and ITIL processes.

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- Strong understanding of service management frameworks and proficiency in ServiceNow integrations and API development.

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- Excellent communication and interpersonal skills to work effectively with cross-functional teams and stakeholders.



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