Apple Service Center Support Specialist

1 month ago


Bengaluru, Karnataka, India IFixIndia - Premium Apple Service Center - Bangalore Full time
Job Title: Apple Service Center Support Specialist

About the Role:
At iFixIndia - Premium Apple Service Center in Bangalore, we are seeking an exceptional customer support professional to join our team. As an Apple Service Center Support Specialist, you will play a vital role in delivering an outstanding customer experience by providing top-notch technical support and resolving queries related to Apple gadgets via calls, chats, and forms.

Responsibilities:
* Handle customer inquiries and concerns regarding Apple products through phone calls, chats, and forms
* Provide accurate and timely solutions to customer issues, ensuring high levels of satisfaction
* Collaborate with colleagues to maintain lead management systems, track progress, and meet performance goals
* Conduct regular follow-ups with leads to ensure successful resolution and nurture potential customers

What We Offer:
* A competitive salary of ₹45,000 per month, commensurate with experience
* Opportunities for career growth and professional development in a dynamic and supportive environment
* A comprehensive benefits package, including health insurance, retirement plan, and paid time off

Requirements:
* 2+ years of experience in customer-facing roles, preferably in the technology industry
* Excellent communication and problem-solving skills, with the ability to work under pressure
* Proficiency in using CRM software and other technical tools

How to Apply:
Please submit your resume and cover letter to apply for this exciting opportunity. We look forward to hearing from you.

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