Technical IT Support Specialist for Local Infrastructure

2 weeks ago


Bengaluru, Karnataka, India Epsilon Full time

At Epsilon, we empower brands to transform ordinary customer experiences into meaningful, human experiences. Our human-powered, data-led marketing delivers exceptional business outcomes.

About the Role

We are seeking a skilled Technical IT Support Specialist to join our team. In this role, you will be responsible for installing, configuring, and maintaining local infrastructure, including desktops, servers, hardware, operating systems, software, telephony, and networking.

You will identify, analyze, troubleshoot, and resolve IT incidents and service requests within specified SLA timeframes. Additionally, you will provide support and direction to the IT Field support team, ensuring adherence to operational processes and procedures.

Key Responsibilities
  • Install, configure, and maintain local infrastructure, including desktops, servers, hardware, operating systems, software, telephony, and networking.
  • Identify, analyze, troubleshoot, and resolve IT incidents and service requests within specified SLA timeframes.
  • Provide support and direction to the IT Field support team, ensuring adherence to operational processes and procedures.
  • Assist with ticket management, reporting, and SLA adherence in the IT Service Management tool.
  • Take ownership of issues/escalations raised by the agency customer community.
Requirements

To be successful in this role, you will need proven technology skills, including Microsoft (AD, O365, MS Office), Apple, HW management, and Networking. You will also have strong analytical and problem-solving skills, as well as excellent communication and interpersonal skills.

Estimated Salary: $80,000 - $110,000 per year, based on location and experience.



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