IT Infrastructure Support Specialist
1 week ago
Role Overview
We are seeking an experienced IT Infrastructure Support Specialist to join our team at Magna. As a key member of our support team, you will be responsible for ensuring the performance obligations of in-house computing systems are met.
About the Role
The IT Infrastructure Support Specialist's role is to provide proactive and reactive support for all IT infrastructure components, including local IT infrastructure, Audio/Video infrastructure, and engineering software. This includes gathering and analyzing data to identify issues, generating and compiling reports, and making recommendations to maximize the benefit of IT systems investments.
Main Responsibilities
- Provide end-user support to ensure local IT infrastructure is operational and performing well.
- Maintain and support Audio/Video infrastructure, training end users as required.
- Stay up-to-date with new developments and analyze reviews of computing technologies.
- Maintain quality service by enforcing organization standards.
- Installation, Move, Add, Change (IMAC) of hardware and software components.
- Identify and resolve hardware and/or software issues in a timely manner.
- Evaluate and implement process improvements to increase efficiency and reduce downtime.
- Ensure ITGC Compliance as per Magna Standards.
Required Skills and Qualifications
- Well-versed with Windows and Linux Ubuntu Operating Systems.
- Experience with PowerShell scripts and scripting languages.
- Bachelor's degree in Computer Science, Computer Applications, or Management Information Systems from an accredited university.
- ITIL certification and Microsoft Certification desirable.
- Experience with setup, troubleshooting, and deployment of Windows / Linux devices and engineering software.
- Extensive knowledge of Active Directory, Group Policy, and Organizational Units.
- Practical knowledge of spreadsheets, graphs, flow charts & presentations.
- Excellent analytical, problem-solving, and mathematical skills.
- Excellent written and oral communication skills.
What We Offer
- A competitive salary of $80,000 - $110,000 per year, depending on experience.
- A comprehensive benefits package, including health insurance, retirement plan, and paid time off.
- Opportunities for career growth and professional development.
- A dynamic and collaborative work environment.
Location
This role is based in an office location within the region, requiring occasional travel up to 10% of the time.
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