Messaging Infrastructure Support Specialist
7 days ago
Job Summary: We are seeking a skilled Messaging Infrastructure Support Specialist to join our team at Microland. The successful candidate will be responsible for providing support to our organizational messaging infrastructure, ensuring it meets business goals. Key responsibilities include performing regular BAU activities on Exchange Servers/Exchange Online, periodic maintenance, and addressing end-user incidents and requests within specified SLAs. Key Responsibilities:
- Monitor and troubleshoot email infrastructure
- Provide L1 support for email services access
- Update support tickets with progress
- Understand SOP documents and consult L2 team when needed
Requirements:
- Any Graduate
- IT Certifications - Microsoft Certification, Messaging Administrator Associate - MS-203
- Technical skills: Exchange Server, Unified Communication, LDAP, PowerShell, Outlook 2013/2016/2019/ProPlus/Mobile clients, Teams, desktop/mobile clients, OneDrive/BOX desktop sync
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