Technical Messaging Support Specialist

20 hours ago


Bengaluru, Karnataka, India Microland Full time

Job Summary

Microland is seeking a highly skilled Technical Messaging Support Specialist to join our team. As a key member of our IT department, you will play a critical role in providing exceptional support to our organization by ensuring the smooth operation of our messaging infrastructure.

About the Role

The Technical Messaging Support Specialist will be responsible for performing regular maintenance and troubleshooting on Exchange Servers/Exchange Online and other messaging infrastructure to ensure optimal performance and minimize downtime. You will also be required to provide Level 1 support for email infrastructure, including monitoring, reporting, and administering email services.

Key Responsibilities

• Perform regular maintenance tasks on Exchange Servers/Exchange Online to ensure optimal performance and minimize downtime
• Troubleshoot and resolve technical issues related to email infrastructure, including Exchange Active Sync (EAS) incidents
• Provide Level 1 support for email services, including monitoring, reporting, and administering email services
• Collaborate with the Unified Communication and Collaboration (UCC) team to administer Teams, OneDrive, BOX, SharePoint, and Yammer
• Maintain accurate records of support tickets and update them with progress
• Work closely with the L2 team to resolve complex technical issues
• Stay up-to-date with SOP documents and consult with the L2 team as needed

Requirements

• Any graduate degree from a recognized institution
• Microsoft Certification in Messaging Administrator Associate - MS-203 or equivalent experience
• Strong understanding of Microsoft Exchange Server 2010/2013/2016 and O365
• Basic PowerShell scripting knowledge
• Experience with LDAP, end-user devices, and unified communication platforms

What We Offer

• Competitive salary: $80,000 per annum
• Opportunities for growth and professional development
• Collaborative and dynamic work environment
• Recognition and reward for outstanding performance
• Comprehensive benefits package, including health insurance, retirement plan, and paid time off



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