IT Infrastructure Support Specialist

22 hours ago


Bengaluru, Karnataka, India Hi Tech Informatics Pvt Ltd Full time

About the Role

We are seeking a skilled IT Infrastructure Support Specialist to join our team at Hi Tech Informatics Pvt Ltd. As a key member of our Service Desk, you will be responsible for providing exceptional technical support to our end-users in Bangalore.

Salary and Benefits

The successful candidate can expect a competitive salary of ₹800,000 per annum, along with a range of benefits including medical insurance, paid time off, and opportunities for professional growth and development.

About the Job

As an IT Infrastructure Support Specialist, you will be the primary point of contact for our end-users, resolving technical issues and improving overall system reliability. You will work closely with our technical teams to identify and resolve complex problems, and ensure that all systems are running smoothly.

Key Responsibilities

  • Provide first-level technical support to end-users via phone, email, and ticketing system.
  • Responsible for troubleshooting and resolving technical issues related to hardware, software, and network infrastructure.
  • Work closely with technical teams to identify and resolve complex problems.
  • Maintain accurate records of incidents, service requests, and queries.
  • Develop and maintain Service Desk Operational Procedures, Processes & Documentations.

Requirements

To succeed in this role, you will need:

  • A bachelor's degree in Computer Science, Information Technology, or a related field.
  • At least 3 years of experience in IT infrastructure support or a related field.
  • Excellent communication and problem-solving skills.
  • Strong knowledge of IT infrastructure technologies, including networking, servers, and desktop operating systems.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.

Why Join Us?

At Hi Tech Informatics Pvt Ltd, we offer a dynamic and supportive work environment, with opportunities for growth and development. We are committed to delivering exceptional customer service and building long-term relationships with our clients.



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