IT Infrastructure Specialist

2 days ago


Bengaluru, Karnataka, India ADCI - Karnataka Full time
About ADCI - Karnataka

We are a dynamic organization committed to delivering exceptional IT services. Our team is dedicated to maintaining and supporting Amazon's unique corporate infrastructure, service platforms, and employees.


Job Overview

We are seeking a skilled IT Infrastructure Specialist to join our IT Services Team. This challenging role demands strong communication skills, technical expertise, and customer obsession.


Key Responsibilities
  • Provide ticket-based, walk-up, and remote Helpdesk support for Amazon's growing multi-site user base and environments.
  • Direct internal and external service provider engagements, as needed, in the processing of support requests for effective and timely resolution of issues.
  • Manage various routine processes such as new hire onboards, computer life cycle management, asset management, computer imaging, hardware warranty support, and hardware recycling.
  • Participate in the development, implementation, and administration of processes and procedures to ensure the reliability, recoverability, and optimum performance of user hardware and local services.
  • Work in tandem with the rest of the IT Operations team to uphold system SLAs with a rotating On-call schedule for production support issues.
  • Research, procure, vet, and deploy new hardware and software solutions.

Requirements and Qualifications
  • 4+ years of corporate setting Windows, Mac, or Linux Operating systems support experience.
  • Microsoft MCSE, MCITP Systems Administrator (Active Directory) experience.
  • Experience in Linux, Microsoft, and network systems administration.
  • Candidate should be results-oriented and delivery-focused with demonstrated experience working with corporate users and engineering teams.
  • Analytical abilities and proven problem-solving skills; must be a real troubleshooter who excels at spotting issues and monitoring problems.
  • Ability to multi-task and handle multiple priorities in an innovative and fast-paced environment.
  • Strong verbal and written communications skills, including an ability to effectively communicate with both business and technical teams.
  • Ability to manage high-priority projects.
  • Ability to travel up to 10%.

Estimated Salary

The estimated salary range for this position is $90,000 - $110,000 per annum, based on location and industry standards.



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