IT Infrastructure Specialist
2 days ago
We are a dynamic organization committed to delivering exceptional IT services. Our team is dedicated to maintaining and supporting Amazon's unique corporate infrastructure, service platforms, and employees.
Job Overview
We are seeking a skilled IT Infrastructure Specialist to join our IT Services Team. This challenging role demands strong communication skills, technical expertise, and customer obsession.
Key Responsibilities
- Provide ticket-based, walk-up, and remote Helpdesk support for Amazon's growing multi-site user base and environments.
- Direct internal and external service provider engagements, as needed, in the processing of support requests for effective and timely resolution of issues.
- Manage various routine processes such as new hire onboards, computer life cycle management, asset management, computer imaging, hardware warranty support, and hardware recycling.
- Participate in the development, implementation, and administration of processes and procedures to ensure the reliability, recoverability, and optimum performance of user hardware and local services.
- Work in tandem with the rest of the IT Operations team to uphold system SLAs with a rotating On-call schedule for production support issues.
- Research, procure, vet, and deploy new hardware and software solutions.
Requirements and Qualifications
- 4+ years of corporate setting Windows, Mac, or Linux Operating systems support experience.
- Microsoft MCSE, MCITP Systems Administrator (Active Directory) experience.
- Experience in Linux, Microsoft, and network systems administration.
- Candidate should be results-oriented and delivery-focused with demonstrated experience working with corporate users and engineering teams.
- Analytical abilities and proven problem-solving skills; must be a real troubleshooter who excels at spotting issues and monitoring problems.
- Ability to multi-task and handle multiple priorities in an innovative and fast-paced environment.
- Strong verbal and written communications skills, including an ability to effectively communicate with both business and technical teams.
- Ability to manage high-priority projects.
- Ability to travel up to 10%.
Estimated Salary
The estimated salary range for this position is $90,000 - $110,000 per annum, based on location and industry standards.
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