IT Infrastructure Specialist
3 hours ago
Job Description
The role of the IT Infrastructure Specialist at NTT DATA involves operating within a Region/Country or Services function and is accountable for service delivery at the highest level, ensuring client satisfaction and successful continuance of business operations.
This specialist ensures managed services are provided to all clients, guaranteeing their IT infrastructure and systems remain operational. The primary objective is to deliver contracted Managed Services outcomes to the client, assisting with planning, building, and supporting the delivery of managed services to meet business objectives.
Key Responsibilities:
- Knowledge and expertise on different domains, including Routing, Switching, Security, and DC network management.
- A strong understanding of Cisco SDWAN solutions and experience with Cisco ACI.
- Responsibility for incident management issues, ensuring all incidents are addressed in accordance with the bank's incident management policy and necessary steps for resolution are implemented.
- All documentation work related to infrastructure, such as network diagrams and approval documents.
- Evaluation, testing, and implementation of changes, following a strict change management policy.
- Assessment of the network infrastructure of critical locations (DC, DR & HO) and providing feedback for continuous improvement.
- Guiding/troubleshooting critical day-to-day issues when the team fails to resolve them on time.
Requirements:
- Bachelor's degree or equivalent in Information Technology or Computing or a related field.
- ITIL certification is desirable.
- Must-have: Network Architectural exposure with SDWAN and ACI.
About the Job
We estimate the salary for this position to be around $120,000 per year, depending on location and experience. This figure is based on industry standards and may vary according to individual circumstances.
About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services, serving 75% of the Fortune Global 100 and committed to helping clients innovate, optimize, and transform for long-term success.
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