IT Service Management Specialist
3 weeks ago
About Sampoorna Consultants Pvt. Ltd
We are a leading consulting firm specializing in IT service management and process optimization. Our mission is to deliver exceptional value to our clients through innovative solutions and expert guidance.
Job Description
The IT Service Management Specialist will play a vital role in enhancing user experience by ensuring the smooth delivery of high-quality services that meet and exceed customer demands. Key responsibilities include:
- Leading project teams and resolving reliability issues.
- Monitoring progress, tracking KPIs, and managing budgets.
- Developing a deep understanding of projects to gain insights into the scope of service delivery.
- Taking accountability for service delivery performance, meeting customer expectations, and driving future demand.
Requirements
- A bachelor's degree in a relevant field, such as IT or business administration.
- At least 5 years of experience in IT service delivery operations and network management.
- Demonstrated expertise in Major Incident Management, GNOC, and Customer Relationship Management.
- Advanced skills in MS Office applications, including Excel, Word, OneNote, and Outlook; ServiceNow, Microsoft Teams, and SharePoint experience are a plus.
- Excellent documentation skills and attention to detail.
Salary Package
The estimated salary for this position is ₹ 1,200,000 per annum, along with opportunities for professional growth and development in a dynamic and supportive work environment.
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