IT Service Management Expert

2 weeks ago


Bengaluru, Karnataka, India Capgemini Full time
Job Description

Capgemini is seeking an IT Service Management Expert to join our team.

Key Responsibilities:

  • Design and implement IT service management processes using ServiceNow.
  • Develop a thorough understanding of the ServiceNow Enterprise product suite.
  • Collaborate with stakeholders to identify business requirements and develop technical solutions.
  • Implement web portal development skills, including HTML, CSS, Angular JS, and bootstrap.
  • Experience in implementing Core Process Areas: Incident, Problem, Change, Service Catalog, Request, and CMDB.
  • Maintain and improve existing ServiceNow applications.

Requirements:

  • ServiceNow ITSM with CSA OR CAD Certifications.
  • ServiceNow Migration/Integration experience.
  • Scripting experience in JavaScript/Client Script/Server Script.
  • Knowledge of ITIL Framework & Workflow.
  • Record Procedures documentation.

About the Role:

This role offers a competitive salary of approximately $120,000 per year, commensurate with experience. You will have opportunities for professional growth and development within Capgemini's dynamic and supportive environment.

Benefits:

  • A comprehensive benefits package, including health insurance, retirement plans, and paid time off.
  • Ongoing training and development opportunities.
  • A collaborative and inclusive work environment.


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