IT Service Management Expert
2 weeks ago
Capgemini is seeking an IT Service Management Expert to join our team.
Key Responsibilities:
- Design and implement IT service management processes using ServiceNow.
- Develop a thorough understanding of the ServiceNow Enterprise product suite.
- Collaborate with stakeholders to identify business requirements and develop technical solutions.
- Implement web portal development skills, including HTML, CSS, Angular JS, and bootstrap.
- Experience in implementing Core Process Areas: Incident, Problem, Change, Service Catalog, Request, and CMDB.
- Maintain and improve existing ServiceNow applications.
Requirements:
- ServiceNow ITSM with CSA OR CAD Certifications.
- ServiceNow Migration/Integration experience.
- Scripting experience in JavaScript/Client Script/Server Script.
- Knowledge of ITIL Framework & Workflow.
- Record Procedures documentation.
About the Role:
This role offers a competitive salary of approximately $120,000 per year, commensurate with experience. You will have opportunities for professional growth and development within Capgemini's dynamic and supportive environment.
Benefits:
- A comprehensive benefits package, including health insurance, retirement plans, and paid time off.
- Ongoing training and development opportunities.
- A collaborative and inclusive work environment.
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