IT Support Specialist with ITIL Expertise

20 hours ago


Bengaluru, Karnataka, India GEODIS Full time
Job Title: IT Support Specialist with ITIL Expertise

We are seeking a highly skilled and experienced IT Support Specialist to join our team in Bangalore, India.

Job Description:

The successful candidate will be responsible for providing exceptional support to our customers by ensuring the continuity of IT services and operations. This includes managing incidents, requests, and problems to meet or exceed defined support service levels.

In this role, you will collaborate with business functions and other IT teams to resolve technical issues and improve overall IT operations efficiency. Your expertise in ITIL and ITSM processes will be essential in driving process improvements and contributing to change management initiatives.

You will also work closely with First Level support and Operations teams to ensure multi-tiered support efficiency and contribute to the global implementation and usage of technical and functional enhanced IT monitoring solutions.

Required Skills and Qualifications:

To succeed in this role, you should have:

  • A Bachelor's degree in Engineering or IT, with at least 5 years' experience in IT operations.
  • Expertise in ITIL and ITSM processes, including incident, problem, change, NRT, and UAT support.
  • Preferred knowledge of IT solutions for Supply Chain/Manufacturing or Logistics, as well as DevOps practices and solutions.
  • Customer-oriented problem-solving skills and ability to manage stressful situations.
  • Clear communication and proven capability to learn and train other users on IT business solutions.
  • Fluency in English.
Benefits:

We offer a competitive salary of ₹25,00,000 - ₹35,00,000 per annum, depending on your level of experience.

In addition to a rewarding career, we offer a range of benefits, including a comprehensive health insurance plan, flexible working hours, and opportunities for professional growth and development.

We value diversity and inclusion and encourage applications from candidates with diverse backgrounds and perspectives.


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