IT Support Specialist with ITIL Expertise
20 hours ago
We are seeking a highly skilled and experienced IT Support Specialist to join our team in Bangalore, India.
Job Description:The successful candidate will be responsible for providing exceptional support to our customers by ensuring the continuity of IT services and operations. This includes managing incidents, requests, and problems to meet or exceed defined support service levels.
In this role, you will collaborate with business functions and other IT teams to resolve technical issues and improve overall IT operations efficiency. Your expertise in ITIL and ITSM processes will be essential in driving process improvements and contributing to change management initiatives.
You will also work closely with First Level support and Operations teams to ensure multi-tiered support efficiency and contribute to the global implementation and usage of technical and functional enhanced IT monitoring solutions.
Required Skills and Qualifications:To succeed in this role, you should have:
- A Bachelor's degree in Engineering or IT, with at least 5 years' experience in IT operations.
- Expertise in ITIL and ITSM processes, including incident, problem, change, NRT, and UAT support.
- Preferred knowledge of IT solutions for Supply Chain/Manufacturing or Logistics, as well as DevOps practices and solutions.
- Customer-oriented problem-solving skills and ability to manage stressful situations.
- Clear communication and proven capability to learn and train other users on IT business solutions.
- Fluency in English.
We offer a competitive salary of ₹25,00,000 - ₹35,00,000 per annum, depending on your level of experience.
In addition to a rewarding career, we offer a range of benefits, including a comprehensive health insurance plan, flexible working hours, and opportunities for professional growth and development.
We value diversity and inclusion and encourage applications from candidates with diverse backgrounds and perspectives.
-
IT Support Specialist
3 weeks ago
Bengaluru, Karnataka, India NTT DATA Services Full timeReq ID: 300901 NTT DATA strives to attract and retain exceptional, innovative, and passionate individuals who want to grow with our organization.We are currently seeking an IT Support Specialist - ITIL to join our team in India.Key Responsibilities:Advises and assists users over the phone/chat/email in solving problems related to hardware, software,...
-
Technical Support Specialist
2 weeks ago
Bengaluru, Karnataka, India NTT DATA Full timeJob SummaryWe are seeking a skilled Technical Support Specialist - ITIL to join our team in Bangalore, India. The successful candidate will provide L2 technical guidance in activities associated with identification, prioritization, and resolution of reported problems through various communication channels.Key ResponsibilitiesProvide technical guidance in...
-
Application Support Specialist
4 weeks ago
Bengaluru, Karnataka, India Logic Planet IT services Full timeJob Role: Application Support Specialist We are seeking an Application Support Specialist to join our team at Logic Planet IT services. As an Application Support Specialist, you will be responsible for providing exceptional support to our clients, ensuring timely resolution of their technical issues. Key Responsibilities:Provide Service Desk Voice Support...
-
ServiceDesk Senior ITIL Specialist
3 weeks ago
Bengaluru, Karnataka, India NTT DATA Services Full timeReq ID: 299878 We are seeking a highly skilled ServiceDesk Senior ITIL Specialist to join our team in Bangalore, India. As a key member of our IT infrastructure team, you will provide technical guidance and support for our customers.Key Responsibilities:Provide L2 technical guidance for problem identification, prioritization, and resolution.Support customers...
-
ITIL Consultant
4 weeks ago
Bengaluru, Karnataka, India Infosys Full timeJob Overview:Infosys is seeking an experienced ITIL consultant to join our team as an IT Service Management Specialist. This role will involve providing expert-level guidance and support to our clients in implementing and managing IT service management best practices.Job Description:The ITIL consultant will be responsible for:Requirements and Analysis:...
-
IT Support Specialist
4 weeks ago
Bengaluru, Karnataka, India IT Full timeJob Summary:We are seeking a dedicated Help Desk Support professional with 3-4 years of experience in customer service or a help desk environment to join our IT support team. The ideal candidate will provide Tier 1 support, troubleshoot common IT problems, and ensure timely resolution of help desk escalations.Key Responsibilities: • Handle Tier 1 help desk...
-
ITIL Service Transition Specialist
3 weeks ago
Bengaluru, Karnataka, India BirlaSoft Full time**Job Description:**We are seeking a highly skilled ITIL Consultant to join our team at BirlaSoft. The ideal candidate will have a minimum of 3 years of experience in business analysis and a strong understanding of Scrum and ITIL processes.**Responsibilities:**Analyze Faros services and collaborate with the team to speed up analysis of IT Infra services for...
-
Senior ITIL Service Manager
4 weeks ago
Bengaluru, Karnataka, India NTT DATA Full timeJob Title: Systems Integration Specialist AdvisorJob Summary: We are seeking a highly skilled and experienced Senior ITIL Service Manager to join our team in Bangalore, India. The successful candidate will lead our Change Advisory Board (CAB) team, responsible for reviewing and approving change requests in accordance with the ITIL framework.Key...
-
Technical Support Expertise Lead
7 days ago
Bengaluru, Karnataka, India Infosys Full timeJob SummaryInfosys is seeking a skilled Technical Support Expertise Lead to join our team. In this role, you will be responsible for providing exceptional customer and technical support to our clients.About the RoleThis is a full-time position that requires a strong background in technical support, with a focus on resolving complex issues efficiently. As a...
-
Senior IT Support Specialist
1 month ago
Bengaluru, Karnataka, India IT Skylight Full timeJob Title: Senior IT Support SpecialistWe are seeking a highly skilled and experienced IT Support Specialist to join our team at IT Skylight. As a Senior IT Support Specialist, you will be responsible for providing technical support to our clients, troubleshooting complex issues, and maintaining a high level of customer satisfaction.Key...
-
Production Support Specialist
4 weeks ago
Bengaluru, Karnataka, India BETSOL Full timeJob SummaryAs a Production Support Specialist at BETSOL, you will be responsible for providing level 2 and level 3 support in a 24x7 environment. This includes monitoring mail and ticket systems, providing excellent customer service via various communication channels, and following documented processes and procedures.Key ResponsibilitiesProvide timely and...
-
Microfocus Support Specialist
3 weeks ago
Bengaluru, Karnataka, India TecQubes Technologies Full timeCobol Stack Experience RequiredTecQubes Technologies is seeking a highly skilled Microfocus Support Specialist to join our team. The ideal candidate will have extensive experience working with the Cobol Stack, including CICS, JCL, MQSeries, and VSAM. Additionally, expertise in GIT Hub and DevOps is crucial for this role. The successful candidate will be...
-
Customer Support Specialist
3 weeks ago
Bengaluru, Karnataka, India Infinity Solutions Full timeWe're looking for a skilled Customer Support Specialist to join our team at Infinity Solutions.As a Technical Expertise specialist, you will be the go-to person for customers seeking assistance with our products and services.You will be responsible for providing timely and effective support through email and chat channels, ensuring a positive customer...
-
Microfocus Production Support Specialist
4 weeks ago
Bengaluru, Karnataka, India TecQubes Technologies Full timeJob Summary: We are seeking a highly skilled Microfocus Production Support Specialist to join our team at TecQubes Technologies. The ideal candidate will have experience working with the Cobol Stack, including CICS, JCL, MQ Series, and VSAM. Additionally, they should have expertise in GIT Hub and DevOps, as well as strong troubleshooting and problem-solving...
-
IT Support Specialist
3 weeks ago
Bengaluru, Karnataka, India Techminds IT Solutions Full timeCompany OverviewTechminds IT Solutions is a leading IT services provider and systems integrator focusing on innovation and startups. Our company offers consulting, software development, infrastructure solutions, and system integration services to drive business growth.Job OverviewWe are seeking a skilled and experienced Desktop Support Engineer to join our...
-
IT Support Specialist
3 weeks ago
Bengaluru, Karnataka, India Bosch Full timeJob DescriptionWe are looking for an IT Support Specialist to join our team at Bosch. As a key member of our CLT (Customer Loyalty Team), you will provide technical support for IT Infrastructure operations and services at our locations.Responsibilities:Support budgeting, procurement, and lifecycle management of end-user devices and communication devices.Work...
-
IT Support Specialist
4 weeks ago
Bengaluru, Karnataka, India GEODIS Full timeJob DescriptionWe are seeking a highly skilled IT Support Specialist to join our team at GEODIS. The successful candidate will be responsible for providing technical support and assistance to our IT operations team.Main Responsibilities:Manage incidents, requests, and problems to meet or exceed defined support service levels.Collaborate with business...
-
Production Support Specialist
4 weeks ago
Bengaluru, Karnataka, India AT&T Full timeJob Title: Production Support SpecialistJob Summary:We are seeking a highly skilled Production Support Specialist to join our team at AT&T. The successful candidate will be responsible for providing technical support and administrative assistance to ensure the smooth operation of our production systems.Key Responsibilities:Provide technical support and...
-
IT Support Specialist
1 month ago
Bengaluru, Karnataka, India Magna Full timeJob SummaryMagna is seeking a skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for ensuring the performance of in-house computing systems, gathering and analyzing data, and generating reports to identify and resolve systems issues.Key ResponsibilitiesProvide end-user support and ensure local IT...
-
IT Support Services Specialist
2 weeks ago
Bengaluru, Karnataka, India Norstella Full timeIT Support Services Specialist RoleAbout the PositionWe are seeking a skilled IT Support Services Specialist to join our Technical Operations team at Norstella. As a key member of our team, you will provide first-line support to our clients, utilizing your expertise in Active Directory Management, O365 admin console management, and Incident, Request, and...