Customer Support Engineering Team Lead

4 days ago


Bengaluru, Karnataka, India myGwork Full time
Job Description

We are seeking an experienced Customer Support Engineering Team Lead to join our team at Amazon, a member of myGwork – the largest global platform for the LGBTQ+ business community. In this role, you will lead a team in supporting our business teams worldwide by providing critical product support.

The Amazon Consumer Payments supports multiple payment products and processes millions of transactions every day across numerous countries and payment methods. Over 100 million customers and merchants send tens of billions of dollars moving at light-speed through our systems annually, and use our products on and off Amazon.

About the Role

As a Customer Support Engineering Team Lead, you will be responsible for:

  • Leading a team in supporting our business teams worldwide by providing critical product support
  • Technically leading your team and acting as a subject matter expert for one or more services
  • Leading large multi-team projects and resolving the most complex support issues
  • Working directly with engineering teams to ensure that customer issues are resolved as expediently as possible and root causes are addressed utilising continuous improvement methodologies
  • Driving the team to improve operational efficiency for all services through the identification and development of SLAs, metrics, monitors, procedures, tools, and documentation
  • Completing analysis and presenting periodic reviews of operational performance and KPIs
  • Thinking proactively and working to prevent support issues before they are realised
About You

To be successful in this role, you will need:

  • Bachelor's degree in Computer Science, Engineering or related technical field
  • 8-10 years' experience in software development, testing or support engineering
  • 5+ years of technical lead experience
  • 5+ years of experience in hiring, developing and evaluating performance of engineers
  • Hands-on experience in Perl/Shell scripting, C/C++/Java, SQL queries and Linux commands
What We Offer

We offer a competitive salary of $250,000 per year, based on location and experience. Our benefits include health insurance, retirement savings plan, and generous paid time off. We also offer opportunities for professional growth and development, including training and mentorship programs.

We are an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. We value diversity and promote equality in the workplace.



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