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Strategic Partnership Manager

2 months ago

Bengaluru, Karnataka, India Innovaccer Full time

About the Role

The Strategic Partnership Manager will oversee the effective delivery of agent operations to support a $50M revenue stream. This position will be accountable for building and managing a portfolio of 3-5 service and IT partners, driving operational performance, and evolving the partnership relationships to drive continuous improvement and joint business opportunities.

A Day in the Life

  • Partner Network Management:
    • Source, evaluate, and onboard new service and IT partners to support the delivery of agent operations for the AI Care Solutions.
    • Manage a portfolio of 3-5 partners, including both service providers and technology partners.
    • Ensure the partner network can collectively support 1,000-2,000 FTEs per $50M in revenue.

Contract Management and Compliance:

  • Negotiate and manage partner contracts, including terms and conditions, financial arrangements, and compliance requirements.
  • Drive continuous improvement in the partner contracts, leveraging market insights and best practices to optimize performance and value.
  • Ensure adherence to contractual obligations and monitor partner performance against agreed-upon metrics and KPIs.

Operational Performance Management:

  • Oversee the operational performance of the partner agent teams, including staffing, productivity, and quality.
  • Provide first-line issue resolution and support to address any operational challenges or concerns.
  • Implement and maintain process improvement initiatives to enhance the efficiency and effectiveness of the partner-delivered agent operations.

Strategic Partnership Development:

  • Evolve the partner relationships beyond basic metrics, driving continuous improvement and exploring new dimensions, such as joint selling and go-to-market strategies.
  • Leverage market and supply-side knowledge (e.g., suppliers, pricing) in the areas of coding, clinical, and call center services to optimize partner performance.
  • Collaborate with the Care Delivery Leader and Care Solutions Leader to align partner capabilities and strategies with the organization's long-term goals.

Requirements

  • 5-7 years of experience in partner management, contract negotiation, or a similar role in the healthcare technology or services industry.
  • Strong understanding of the market and supply landscape for coding, clinical, and call center services.
  • Proven track record in contract management, including negotiation, compliance, and driving continuous improvement.
  • Expertise in operational performance management, with the ability to monitor and improve agent staffing, productivity, and quality.
  • Financial acumen to manage partner-related budgets, staffing, and reward/penalty structures.
  • Excellent communication and relationship-building skills, with the ability to effectively collaborate with internal and external stakeholders.

We Offer

  • Competitive Benefits: Enjoy a comprehensive benefits package, including generous leave benefits, parental leave, and health insurance.
  • Professional Growth: Collaborate with experienced professionals to drive business growth and develop your skills.
  • Diverse and Inclusive Work Environment: Join a dynamic team that values diversity, equity, and inclusion.