Customer Service Representative

1 week ago


Noida, Uttar Pradesh, India Genpact Full time
Job Description

We are seeking a highly skilled Collections Specialist to join our team at Genpact. In this role, you will be responsible for collecting on past due invoices and resolving disputes in a timely manner.

About the Role:

  • You will research and analyze disputes and deductions in our ERP system.
  • You will follow up with various departments to obtain supporting documents and information for dispute resolution.
  • You will implement collections strategies to reduce past due amounts and resolve issues efficiently.
  • You will deliver high-quality customer service by responding to internal and external partner inquiries effectively.

Requirements:

  • Bachelor's degree in any field.
  • Excellent interpersonal skills.
  • Meaningful work experience.
  • Prior collections management experience is an added advantage.

Estimated Salary: $45,000 - $65,000 per annum, depending on location and experience.



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