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Client Success Manager

1 month ago

Hyderabad, Telangana, India Cynosure Corporate Solutions Full time
Job Description

Key Responsibilities
  • As a Client Success Manager at Cynosure Corporate Solutions, you will play a crucial role in lead management, after-sales support, client documentation, and accounts receivable.
  • You will be responsible for managing client relationships, supporting sales and marketing processes, and ensuring a smooth client journey from initial to post-sales support.
  • Maintain an ongoing understanding of the client's business environment, competitors, and industry trends to offer proactive solutions.
  • Work closely with internal teams, marketing, and sales teams to align strategies and deliver tailored solutions to clients.
  • Provide feedback to product teams based on client interactions to help shape product roadmaps and feature development.
  • Provide product training and onboarding.
  • Ensure timely resolution of client complaints.
  • Document and track client issues using CRM/ticketing systems.
  • Escalate complex issues to senior teams or management.
  • Collaborate with internal teams (sales, technical, and product).


RequirementsQualifications:
  • 1-2 years of experience in client-facing roles (support sales or account management).
  • Excellent communication, problem-solving, and interpersonal skills.
  • Technical aptitude (familiarity with industry-specific software/hardware).
  • Ability to work in a fast-paced environment.
  • Build strong relationships with clients.
  • Identify upsell/cross-sell opportunities.
  • Conduct regular check-ins and satisfaction surveys.


Requirements
Sales support, Aftersales support, customer success, Client relationship Manager, Post sales support,B2B