Senior Customer Success Manager

1 month ago


Hyderabad, Telangana, India Pegasystems Full time
Meet Our Team:

Pegasystems is a leader in strategic business applications, empowering organizations to become more efficient, smarter, and customer-centric. Our Client Success team is a key part of our growth trajectory, partnering with internal and external stakeholders to drive client success.

Picture Yourself at Pegasystems:

A Senior Customer Success Manager is responsible for maintaining and expanding relationships, providing technical expertise, and driving business value within a set of critical accounts. These accounts require a high level of vertical expertise, program adoption management, and leadership.

What You'll Do at Pegasystems:
  • Develop trusted advisor relationships with multiple stakeholders across the customer organization.
  • Establish metrics frameworks to measure business value and drive adoption of best practices.
  • Serve as the account's advocate within Pegasystems, managing escalations and coordinating with other organizations to take action on behalf of the customer.
  • Use customer health metrics to drive insights, identify risk areas, and take proactive action.
  • Leverage industry and product knowledge to share insights and drive business benefits.
Who You Are:
  • BA/BS Degree or equivalent business experience.
  • 10+ years relevant work experience, 5+ years in a Client Success management or consulting role.
  • Executive-level communication and interpersonal skills, with the ability to navigate conflict and foster honest dialog.
  • Strong consulting skills and proven results working as a trusted advisor to drive business value.
  • Ability to prioritize, multi-task, and perform effectively under pressure.
  • Strong knowledge of business processes, business applications, and automation.
What You've Accomplished:

A proven customer satisfaction and revenue driver. The Senior Customer Success Manager leverages data and relationships to help customers achieve their business objectives after the initial sale and continuing through the customer lifecycle.

  • Comfortably engages with front-line teams and C-suite leaders, employing the Challenger model to drive business insights.
  • Has an analytics orientation, using data to determine customer health and identify new opportunities.
  • Drives for results, contributing to account plans and organizing resources to execute plans and achieve desired outcomes.
  • Is a thought leader, leveraging deep domain experience and industry trends to drive business benefits.
  • Is service-oriented, addressing root causes of dissatisfaction and proactively coordinating with specialists to smooth the customer journey.
Pegasystems Offers You:
  • A rapidly growing yet well-established business.
  • The world's most innovative organizations as reference-able clients.
  • Gartner Analyst acclaimed technology leadership across our categories of products.
  • Continuous learning and development opportunities.
  • An innovative, inclusive, agile, flexible, and fun work environment.
  • Competitive global benefits program inclusive of pay + bonus incentive.
  • Employee equity in the company.


  • Hyderabad, Telangana, India People First Consultants Full time

    Job Title: Senior Customer Success ManagerAbout the Role: As a Senior Customer Success Manager at People First Consultants, you will be responsible for leading a team of experienced Customer Success Managers (CSMs) in delivering exceptional customer experiences, ensuring customer satisfaction, and driving business growth.Key Responsibilities:Manage a team of...


  • Hyderabad, Telangana, India NetEnrich Full time

    About NetEnrich:We empower organizations to strengthen their security and digital operations, ensuring smooth functioning and risk mitigation. Our Resolution Intelligence Cloud is a cloud-native data analytics platform built for businesses and service providers seeking highly scalable, multitenant security operations and/or digital operations management. By...


  • Hyderabad, Telangana, India NetEnrich Full time

    About Netenrich:We empower organizations to strengthen their security and digital operations, ensuring smooth functioning and risk mitigation.About the Role:We are seeking a passionate and experienced Customer Success Manager (CSM) / Senior CSM to join our team and guide customers through their Security Operations transformation journey.Key...


  • Hyderabad, Telangana, India IOTRL Connect Full time

    About IOTRL ConnectWe are a leading B2B SaaS start-up specializing in providing large enterprises with innovative technologies tailored to their specific industry needs, prioritizing the safety of employees both on the job and on the road. With a proven track record of successful collaboration with Fortune 500 companies, we offer cutting-edge solutions to...


  • Hyderabad, Telangana, India IOTRL Connect Full time

    Customer Success AssociateThe ideal candidate for this role will be responsible for training and onboarding new customers, as well as managing customer relationships throughout their entire life cycle. This includes building and strengthening customer relationships, maintaining and developing customer success strategies and best practices, and communicating...


  • Hyderabad, Telangana, India Pegasystems Full time

    About the Role:A highly skilled Senior Customer Success Manager is sought to join Pega's Client Success Team, working closely with internal and external stakeholders to drive client success.Key Responsibilities:Develop trusted advisor relationships with multiple stakeholders within assigned accounts to expand engagement and drive business value.Establish...


  • Hyderabad, Telangana, India IOTRL Connect Full time

    Safety Connect is a leading company in the field of field force and road safety, dedicated to providing innovative solutions to its clients.We are seeking a highly skilled and motivated individual to fill the role of Customer Success Specialist. In this position, you will be responsible for training and onboarding new customers, as well as managing customer...


  • Hyderabad, Telangana, India IOTRL Connect Full time

    Safety Connect is a dynamic company that's leading the way in field force and road safety.We're looking for a seasoned professional with a talent for building strong relationships and driving customer success.In this role, you'll be responsible for training and onboarding new customers and fostering long-term partnerships.We're seeking a results-driven...


  • Hyderabad, Telangana, India Zithara Full time

    Job Title: Customer Success ManagerAt Zithara, we are seeking a skilled Customer Success Manager to lead the onboarding process for closed leads and ensure smooth integration with our platform and services. The ideal candidate will have 2 years of experience in client management or account management, preferably in technical presales or technical account...

  • Cloud Service Manager

    4 weeks ago


    Hyderabad, Telangana, India OpenText Full time

    Customer Success Role at OpenTextAs a Senior Cloud Service Manager, you will be responsible for managing customer relationships and ensuring their success with OpenText Cloud Managed Services. You will act as a trusted advisor and partner, understanding the customer's business and strategy as it relates to their OT product portfolio.Your Key...


  • Hyderabad, Telangana, India IOTRL Connect Full time

    Safety Connect is a growing company in the field of field force and road safety.We are seeking a driven, patient, and passionate problem solver to fill this role. In this position, you will be responsible for training and onboarding new customers and managing customer relationships throughout their entire life cycle. We're looking for superior people skills...

  • Cloud Service Manager

    1 month ago


    Hyderabad, Telangana, India OpenText Full time

    Job Summary:As a Senior Cloud Service Manager at OpenText, you will be responsible for managing customer relationships and ensuring their success with our cloud-based services. This role requires strong communication and problem-solving skills, as well as the ability to work independently and collaboratively with cross-functional teams.Key...


  • Hyderabad, Telangana, India Nexivo Consulting Full time

    About the Role:Nexivo Consulting, a leading Zoho solutions provider, is seeking an experienced Customer Success Manager to join our team.Key Responsibilities:The ideal candidate will be responsible for managing customer relationships, analyzing data to improve customer satisfaction, and communicating effectively with clients. They will oversee program...


  • Hyderabad, Telangana, India HCLTech Full time

    Job Title: Customer Success ManagerDear applicants, we are seeking a highly skilled and experienced professional to join our team as a Customer Success Manager. The ideal candidate will have a strong background in contact center operations, with a focus on the Telecom domain.Key Responsibilities:Collaborate with different teams to drive business growth and...


  • Hyderabad, Telangana, India Zithara Full time

    Job Title: Customer Success ManagerLocation: RemoteType: Full-timeSalary Range: 3.5L - 6.5L per annumKey Responsibilities:Lead the onboarding process for closed leads, ensuring smooth integration with Zithara AI's platform and services.Serve as the primary point of contact for assigned accounts, taking ownership of the relationship and fostering strong...


  • Hyderabad, Telangana, India Cynosure Corporate Solutions Full time

    Job DescriptionCynosure Corporate Solutions is seeking a skilled Customer Success Specialist to join our team.The successful candidate will be responsible for managing client relationships, providing sales support, and ensuring a smooth customer journey from initial to post-sales support.Main Responsibilities:Client Management: The Customer Success...


  • Hyderabad, Telangana, India Froogal Full time

    About the Role:Froogal is a rapidly growing SaaS company that specializes in loyalty, customer engagement, and CRM solutions. We are seeking a highly skilled Customer Success Lead to join our team and drive customer satisfaction, retention, and growth.Key Responsibilities:Develop and implement scalable customer success strategies to drive retention,...


  • Hyderabad, Telangana, India IOTRL Connect Full time

    About IOTRL Connect:We are a leading B2B SaaS start-up specializing in providing large enterprises with three state-of-the-art technologies tailored to their specific industry needs, prioritizing the safety of employees both on the job and on the road. With a proven track record of successful collaboration with Fortune 500 companies, we offer the Driving...

  • Customer Success Lead

    4 weeks ago


    Hyderabad, Telangana, India Nexivo Consulting Full time

    Job Title: Customer Success LeadNexivo Consulting, a Zoho Premium Partner in Hyderabad, is seeking an experienced Customer Success Lead to join our team. As a Customer Success Lead, you will be responsible for managing customer relationships, analyzing data to improve customer satisfaction, communicating effectively with clients, and overseeing program...


  • Hyderabad, Telangana, India DigitalOcean Full time

    {"Job Title: Customer Success DirectorJob Summary:As a Customer Success Director at DigitalOcean, you will be responsible for developing and implementing strategies to increase product adoption, customer loyalty, and retention. You will work closely with sales, marketing, and product teams to create and optimize upsell and cross-sell strategies deployed by...