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Laundry Operations Manager

1 month ago

Udaipur, Rajasthan, India Accor Full time

Company Description

Your Journey to Excellence Starts Here:

Fairmont Udaipur Palace invites you to embark on an unforgettable journey of luxury and join our pre-opening team.

Job Description

  • Consistently offer professional, friendly and engaging service to our guests.
  • Lead and manage the day-to-day operation of the laundry department, ensuring service standards are followed.
  • Address guest concerns and react quickly, logging and notifying proper departments as required.
  • Liaise with the Valet Supervisor to ensure an efficient Uniform Program, including proper inventories, ordering and distribution of uniforms, as well as preventive maintenance program for proper upkeep of all uniforms.
  • Take full responsibility for managing linen inventories and linen quality controls, inclusive of conducting accurate quarterly linen inventories; and to ensure accurate linen distribution to guest floors and Food & Beverage outlets.
  • Keep records of linen productions and losses, and maintain proper linen discard programs, including rag control and distribution.
  • Conduct regularly scheduled departmental meetings to ensure effective communication and collaboration.
  • Manage the departmental budget in a fiscally responsible manner, ensuring that resources are allocated efficiently.
  • Oversee the recruitment and training of all Laundry Colleagues, ensuring that they have the necessary skills and knowledge to perform their duties effectively.
  • Balance operational, administrative and Colleague needs, ensuring that the department runs smoothly and efficiently.
  • Follow departmental policies and procedures, and report necessary maintenance items to ensure that the department is well-maintained.
  • Follow all safety and sanitation policies, ensuring that the department is a safe and healthy work environment.
  • Perform other duties as assigned by management.

Qualifications

  • Previous leadership experience is required for this role.
  • Computer literacy in Microsoft Windows applications is preferred.
  • A University/College degree in a related discipline is an asset.
  • Excellent communication and organizational skills are essential for this role.
  • Strong interpersonal and problem-solving abilities are required.
  • Highly responsible and reliable individuals are encouraged to apply.
  • Ability to work cohesively as part of a team is essential.
  • Ability to focus attention on guest needs, remaining calm and courteous at all times.
  • Minimum of five years laundry experience is required.
  • Knowledge of occupational hazards and of necessary safety precautions is essential.

Additional Information

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.