Senior Operations Manager
3 weeks ago
Job Summary
We are seeking a highly skilled and experienced Senior Operations Manager to join our team at Accor. As a Senior Operations Manager, you will be responsible for overseeing the day-to-day operations of our restaurant, ensuring that our guests receive exceptional service and that our standards are consistently met.
Key Responsibilities
• To maintain the daily log book and plan the outlet weekly roster and work schedules to ensure that the outlet is adequately staffed to handle the level of business.
• To maintain outlet communication board and submit all guest / staff incident reports.
• To control requisitioning, storage and careful use of all operating equipment and supplies.
• To provide exceptional customer service and handle all guest requests and enquiries on food, beverage and service.
• To be demanding and critical when it comes to service standards and ensure that the outlet team projects a warm, professional and welcome image.
Requirements
• To have a full working knowledge and capability to supervise, correct and demonstrate all duties and tasks in the assigned place of work to the standards set.
• To assign responsibilities to subordinates and check their performance periodically.
• To be hands on manager and be present at all times in the restaurant, especially during busy periods.
• To maintain and strictly adhere to the par stocks for all operating equipment, supplies, inventoried items, and to ensure that the outlet is adequately equipped.
• To conduct monthly inventory checks on all operating equipment and supplies.
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