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Senior Operations Manager

1 month ago

Udaipur, Rajasthan, India AccorHotel Full time

As a key member of the Accor Hotel team, the Senior Operations Manager will play a vital role in ensuring the smooth operation of our outlet. This includes maintaining the highest standards of cleanliness and organization, as well as ensuring that all staff are aware of and adhere to our policies and procedures.

Key Responsibilities:

  • Ensure that all staff are aware of and adhere to our policies and procedures.
  • Maintain the highest standards of cleanliness and organization.
  • Follow up on all financials, including LQA Forbes and TrustYou targets.
  • Be aware of daily, monthly, and yearly financial targets.
  • Actively contribute towards the achievement of financial targets.
  • Properly report all issues and negative guest feedback on the Glitch system.
  • Follow up on opening and closing checklists.
  • Maintain HACCP & FIFO standards as required by the regional governing body.
  • Handle financial procedures according to guidelines set by the finance department.
  • Be responsible for linking all facets of service, cuisine, and entertainment.
  • Assume responsibility of daily operations.
  • Handle security incidents, guest complaints with confidence and in a professional manner, and report them timely to the direct supervisor.
  • Assist daily briefings for all staff prior to commencement of shift.
  • Be creative, confident, and prepared to think outside of the box.
  • Follow the personal development plan set by the direct supervisor.
  • Ensure the operational inventory is always accounted for and in immaculate condition.
  • Ensure the outlet is maintained at the highest levels.
  • Create opportunities for upselling products.
  • Develop the direct team to strive for excellence.
  • Inspire heartists to create a flow of new and improved ideas.
  • Follow Hotel Evacuation Policy in case of an Emergency.
  • Ensure awareness and delivers the optimum levels of service and guest satisfaction.
  • Establish and maintain effective communication across all divisions.
  • Lead by example through a passionate, hands-on approach.
  • Assist with collecting information for the monthly P&L review.

Qualifications:

  • 23 years of experience as a leader, preferably in a fast-paced luxury property.
  • Excellent knowledge in Food & Beverage, including bar operations.
  • Computer literacy, an added advantage, and previous use and mastery of point-of-sale systems required.
  • Ability to focus attention on guest needs, remaining calm and courteous at all times.
  • Service-focused personality with strong interpersonal and problem-solving abilities.
  • Ability to work well under pressure in a fast-paced environment.
  • Ability to work cohesively and collaboratively as part of a team.

Remote Work:

No

Employment Type:

Full-time