Housekeeping Operations Manager
2 weeks ago
Unlock a Career in Luxury Hotel Management
Fairmont Udaipur Palace invites experienced professionals to join our pre-opening team as a Housekeeping Operations Manager. This role offers an exciting opportunity to excel in hotel operations, drive efficiency, and deliver exceptional guest experiences.
About the Role:
We are seeking a highly skilled and organized individual with a strong background in housekeeping management. The ideal candidate will possess excellent leadership, communication, and problem-solving skills, with a proven track record of driving business growth and improving operational efficiency.
Key Responsibilities:
- Business Performance:
- Monitor and control inventories for operating equipment, including linen, crockery, and glassware where applicable.
- Prepare and analyze monthly P&L and month-end reports to identify deviations from business plan goals.
- Participate in management meetings to review progress towards achieving business plan goals and develop annual business plans related to the department.
- Compile and update Standard Operating Procedures (SOPs) for all areas of responsibility periodically.
- Ensure that all auditing and reporting standards are conveyed to staff and adhered to.
- Ensure that guests enjoy impeccable housekeeping services, and that services offered by team members are delivered in a timely manner.
- Conduct quality control inspections of all areas of the hotel and share results with the team.
- Work with the Chief Engineer to maintain areas of the hotel to the highest standards and assist in scheduling periodic property maintenance followed by spring-cleaning.
- Manage all outside contractors relating to their department, ensuring they follow all hotel policies.
- Oversee operations of Laundry and Linen, Flower and Decoration.
- Monitor team members' appearance, attitude, and degree of professionalism.
- Develop, conduct, and maintain all staff training programs for team members, focusing on their development needs and providing them with new skills to meet changing business needs.
- Prepare weekly staff schedules, taking into account anticipated business.
- Manage organization and cleanliness of departmental areas by conducting walk-throughs.
- Perform other duties assigned by management.
Main Complexity/Critical issues in the Job:
- Maintain the highest standards and quality of services in housekeeping operations to meet and exceed guests' expectations while managing operational costs within budgets.
Qualifications:
To be successful in this role, you should have:
- A Bachelor's degree (preferably in Tourism and Hospitality).
- Minimum 6 years of housekeeping experience, with 3 years at a management level.
- Excellent reading, writing, and oral proficiency in English language.
- Ability to speak other languages and basic understanding of local languages (an advantage).
- Good working knowledge of MS Excel, Word, & PowerPoint.
- Knowledge of hygiene, cleanliness, and safety standards.
- Knowledge of Opera PMS (preferred).
- Sense of organization, attention to detail, and quality.
Salary: ₹800,000 - ₹1,200,000 per annum, depending on experience.
About Accor:
Accor is a leading hospitality company offering unique experiences in luxury hotels around the world. We value diversity, inclusion, and excellence in all aspects of our business.
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