Housekeeping Operations Manager

2 weeks ago


Udaipur, Rajasthan, India Accor Full time

Unlock a Career in Luxury Hotel Management

Fairmont Udaipur Palace invites experienced professionals to join our pre-opening team as a Housekeeping Operations Manager. This role offers an exciting opportunity to excel in hotel operations, drive efficiency, and deliver exceptional guest experiences.

About the Role:

We are seeking a highly skilled and organized individual with a strong background in housekeeping management. The ideal candidate will possess excellent leadership, communication, and problem-solving skills, with a proven track record of driving business growth and improving operational efficiency.

Key Responsibilities:

  • Business Performance:
  1. Monitor and control inventories for operating equipment, including linen, crockery, and glassware where applicable.
  2. Prepare and analyze monthly P&L and month-end reports to identify deviations from business plan goals.
  3. Participate in management meetings to review progress towards achieving business plan goals and develop annual business plans related to the department.
Operation:
  1. Compile and update Standard Operating Procedures (SOPs) for all areas of responsibility periodically.
  2. Ensure that all auditing and reporting standards are conveyed to staff and adhered to.
  3. Ensure that guests enjoy impeccable housekeeping services, and that services offered by team members are delivered in a timely manner.
  4. Conduct quality control inspections of all areas of the hotel and share results with the team.
  5. Work with the Chief Engineer to maintain areas of the hotel to the highest standards and assist in scheduling periodic property maintenance followed by spring-cleaning.
  6. Manage all outside contractors relating to their department, ensuring they follow all hotel policies.
  7. Oversee operations of Laundry and Linen, Flower and Decoration.
Team Management:
  1. Monitor team members' appearance, attitude, and degree of professionalism.
  2. Develop, conduct, and maintain all staff training programs for team members, focusing on their development needs and providing them with new skills to meet changing business needs.
  3. Prepare weekly staff schedules, taking into account anticipated business.
  4. Manage organization and cleanliness of departmental areas by conducting walk-throughs.
  5. Perform other duties assigned by management.

Main Complexity/Critical issues in the Job:

  • Maintain the highest standards and quality of services in housekeeping operations to meet and exceed guests' expectations while managing operational costs within budgets.

Qualifications:

To be successful in this role, you should have:

  • A Bachelor's degree (preferably in Tourism and Hospitality).
  • Minimum 6 years of housekeeping experience, with 3 years at a management level.
  • Excellent reading, writing, and oral proficiency in English language.
  • Ability to speak other languages and basic understanding of local languages (an advantage).
  • Good working knowledge of MS Excel, Word, & PowerPoint.
  • Knowledge of hygiene, cleanliness, and safety standards.
  • Knowledge of Opera PMS (preferred).
  • Sense of organization, attention to detail, and quality.

Salary: ₹800,000 - ₹1,200,000 per annum, depending on experience.

About Accor:

Accor is a leading hospitality company offering unique experiences in luxury hotels around the world. We value diversity, inclusion, and excellence in all aspects of our business.



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