Assistant Resort Operations Manager
4 weeks ago
Location: Keekoo Hospitality
About Us:
At Keekoo Hospitality, we strive to provide unforgettable experiences for our guests. Our resort offers unparalleled service and amenities, creating a harmonious environment where guests and staff feel valued and cared for.
Key Responsibilities:
1. Hassle-Free Check-In and Check-Out:
Streamline check-in and check-out processes to minimize guest wait times. Coordinate with front office staff to ensure efficient handling of guest arrivals and departures.
2. Room Readiness and Upsell/Cross-Sell:
Work closely with housekeeping and maintenance teams to ensure rooms are prepared on time and to the highest standards. Implement strategies to upsell and cross-sell resort amenities and services to enhance guest experience and revenue.
3. Employee Experience:
Conduct timely training sessions for food & beverage, front office, housekeeping, and restaurant staff to ensure they are equipped with necessary skills and knowledge. Regularly review employee performance and provide constructive feedback to support their growth and development.
4. Vendor Experience:
Identify suitable vendors for food, beverages, housekeeping supplies, and other essentials required for resort operations. Negotiate with vendors to secure the best rates and quality of products, ensuring cost-effectiveness without compromising on standards.
5. Property Experience:
Manage credit systems and payment schedules with vendors and suppliers to maintain smooth operations. Oversee cleanliness and maintenance of guest rooms, property areas, and restaurant facilities, adhering to hygiene and safety standards.
6. Food & Beverage Operations (Including Restaurant and Room Service):
Supervise food & beverage staff to ensure efficient service delivery and exceptional dining experiences for guests in the restaurant and through room service. Collaborate with the culinary team to maintain high-quality food standards and develop seasonal menus.
7. Guest Feedback:
Implement systems to collect guest feedback and reviews, ensuring timely responses and appropriate action plans. Analyze guest feedback data to identify areas for improvement and implement strategies to enhance guest satisfaction.
8. Housekeeping Responsibilities:
Supervise housekeeping staff to ensure cleanliness standards are met or exceeded throughout the resort, including guest rooms, public areas, and back-of-house spaces. Implement efficient cleaning procedures and schedules to maintain a pristine environment for guests.
Requirements:
Bachelor's degree in Hospitality Management or a related field preferred. 02 years of experience in the Hotel Industry. Excellent communication and interpersonal skills. Strong leadership abilities with a customer-centric approach. Ability to multitask, prioritize, and problem-solve in a fast-paced environment. Proficiency in relevant software applications, such as property management systems and Microsoft Office suite.
Benefits:
Competitive salary commensurate with experience. Opportunities for career advancement and professional development. Performance incentives. Free food and accommodation.
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