Resort Guest Services Representative

2 weeks ago


Udaipur, Rajasthan, India Spectrum resorts,spa & convention Full time

About the Role

At Spectrum resorts,spa & convention, we are seeking a highly organized and customer-focused Resort Guest Services Representative to join our team. In this role, you will be responsible for ensuring a seamless guest experience from check-in to check-out.

Key Responsibilities

  • Register and assign rooms to guests, issue room keys or cards, and transmit and receive messages.
  • Keep records of occupied rooms and guests' accounts, make and confirm reservations, and present statements to and collect payments from departing guests.
  • Carry out routine inventories of linen, amenities, and minibar supplies as instructed by team leaders.
  • Ensure no wastage/spoilage of supplies and amenities, use equipment correctly to prevent damage, and comply with safety and security measures.

Priorities and Standards

  • Carry out assigned duties as per operational standards, ensure guest preferences/complaints are conveyed to Team Leaders, and recorded.
  • Follow all policies of the organization, attend all trainings as per the training calendar, and follow organizational grooming standards.


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