Resort Guest Services Representative
2 weeks ago
About the Role
At Spectrum resorts,spa & convention, we are seeking a highly organized and customer-focused Resort Guest Services Representative to join our team. In this role, you will be responsible for ensuring a seamless guest experience from check-in to check-out.
Key Responsibilities
- Register and assign rooms to guests, issue room keys or cards, and transmit and receive messages.
- Keep records of occupied rooms and guests' accounts, make and confirm reservations, and present statements to and collect payments from departing guests.
- Carry out routine inventories of linen, amenities, and minibar supplies as instructed by team leaders.
- Ensure no wastage/spoilage of supplies and amenities, use equipment correctly to prevent damage, and comply with safety and security measures.
Priorities and Standards
- Carry out assigned duties as per operational standards, ensure guest preferences/complaints are conveyed to Team Leaders, and recorded.
- Follow all policies of the organization, attend all trainings as per the training calendar, and follow organizational grooming standards.
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