Assistant Manager of Resort Operations
1 month ago
At Keekoo, we strive to deliver exceptional experiences for our guests. Our resort offers unparalleled service and amenities, set amidst scenic surroundings. We foster a harmonious environment where guests and staff feel valued and cared for. As an Assistant Resort Manager, you will play a vital role in ensuring the smooth operation of our resort.
Key Responsibilities:
1. Efficient Guest Check-in and Check-out
Streamline check-in and check-out processes to minimize guest wait times. Coordinate with front office staff to ensure timely handling of guest arrivals and departures.
2. Room Readiness and Upselling/Cross-selling
Work closely with housekeeping and maintenance teams to ensure rooms are prepared on time and to the highest standards. Implement strategies to upsell and cross-sell resort amenities and services to enhance guest experience and revenue.
3. Employee Experience
Conduct timely training sessions for food & beverage, front office, housekeeping, and restaurant staff to ensure they are equipped with necessary skills and knowledge. Regularly review employee performance and provide constructive feedback to support their growth and development.
4. Vendor Experience
Identify suitable vendors for food, beverages, housekeeping supplies, and other essentials required for resort operations. Negotiate with vendors to secure the best rates and quality of products, ensuring cost-effectiveness without compromising on standards.
5. Property Experience
Manage credit systems and payment schedules with vendors and suppliers to maintain smooth operations. Oversee cleanliness and maintenance of guest rooms, property areas, and restaurant facilities, adhering to hygiene and safety standards.
6. Food & Beverage Operations (Including Restaurant and Room Service)
Supervise food & beverage staff to ensure efficient service delivery and exceptional dining experiences for guests in the restaurant and through room service. Collaborate with the culinary team to maintain high-quality food standards and develop seasonal menus. Monitor inventory levels and order supplies to meet demand while minimizing waste. Ensure compliance with health and safety regulations in food preparation and service areas.
7. Guest Feedback
Implement systems to collect guest feedback and reviews, ensuring timely responses and appropriate action plans. Analyze guest feedback data to identify areas for improvement and implement strategies to enhance guest satisfaction.
8. Housekeeping Responsibilities
Supervise housekeeping staff to ensure cleanliness standards are met or exceeded throughout the resort, including guest rooms, public areas, and back-of-house spaces. Implement efficient cleaning procedures and schedules to maintain a pristine environment for guests. Coordinate with maintenance teams to address any issues related to room cleanliness or functionality promptly. Monitor inventory of cleaning supplies and equipment, ensuring adequate levels for daily operations. Conduct regular inspections to ensure compliance with cleanliness and safety standards.
Requirements
Bachelor's degree in Hospitality Management or related field preferred.
02 years of experience in Hotel Industry.
Excellent communication and interpersonal skills.
Strong leadership abilities with a customer-centric approach.
Ability to multitask, prioritize, and problem-solve in a fast-paced environment.
Proficiency in relevant software applications, such as property management systems and Microsoft Office suite.
Benefits
Competitive salary commensurate with experience.
Opportunities for career advancement and professional development.
Performance incentives.
Free food and accommodation.
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