Senior Butler Operations Manager
1 month ago
This position is responsible for the supervision of the smooth and efficient daily operation of the Butler Services, ensuring all guests and visitors receive an optimal level of service and care at all times.
Key Responsibilities- Supervise Butler Supervisors and Butlers on duty to maintain quality and consistency of service.
- Concentrate supervision on Floor Butlers, Reception Butler, Private Dining Butler, and Butler Hotline.
- Ensure all suites and rooms are prepared on time prior to guest arrival.
- Record guest preferences and track them in the preference sheet.
- Ensure all services offered are available and provide alternatives.
- Coordinate activities with other hotel departments to facilitate increased levels of communication and guest satisfaction.
- Responsible for promoting hotel facilities and services to targeted guest groups.
- Resolve issues with Head Butler, interact with guests, and inspect the quality of service provided by all Butlers.
- Share complaints, comments, and problems with Head Butler and take appropriate action to resolve guest complaints.
- Maintain knowledge of local area events and supervise Butler pantries.
- Check in-room dining, reception, and concierge stock flow, and assist Head Butler with operating equipment inventory.
- Ensure correct room status at all times and handle DND rooms within 24 hours.
- Provide department orientation and training on hotel service standards, procedures, and programs.
- Monitor team members' appearance, attitude, and degree of professionalism.
- Motivate team members and provide a work environment that brings out the best in them.
- Maintain complete knowledge of all food & beverage services and hotel services.
- Be fully conversant with hotel fire & life safety/emergency procedures.
- Attend all briefings, meetings, and trainings as assigned by management.
- Report for duty on time, wearing clean and complete uniform at all times.
- Maintain a high standard of personal appearance and hygiene at all times.
- Perform other reasonable duties assigned by hotel management.
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