Housekeeping Manager

4 weeks ago

Udaipur, Rajasthan, India Accor Full time
Key Responsibilities:

Ensure the highest standards of cleanliness, maintenance, and safety are practiced in the Housekeeping department and in all other areas of the hotel.


Coordinate operations with Department coordinators, supervisors, and other Departmental Managers to ensure operational readiness, efficiency in resource utilization, and the prompt delivery of services.


Plan and organize the operations to effectively achieve and maintain the established standards of cleanliness in interiors, guest rooms, corridors, public areas, and back-of-the-house areas.


Inspect guest and public areas on a regular basis to ensure that the furnishings, facilities, and equipment are clean and in good condition.


Maintain appropriate staffing levels in order to consistently provide excellent guest service.


Provide effective support to the team to enable them to provide a range of effective and efficient services.


Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.


Coordinate all repairs and refurbishments.


Coordinate the making of new uniforms and also maintain the records of condemned linen and uniforms.


Ensure that all records regarding uniforms are maintained.


Interact with guests and personnel of the hotel in an efficient and friendly manner.


Establish standards and procedures for the work of Housekeeping team and plan work schedules to ensure adequate service.


Direct and control the Housekeeping operations and staff of the Housekeeping department.


Assist in all inventories and ensure to coordinate the training programs.


Motivate and develop staff to ensure smooth functioning of the department and promote teamwork.


Ensure to maintain appropriate grooming standards in hygiene, uniforms, appearance, posture, and conduct of the Housekeeping personnel.


Ensure that the team has been trained for all safety provisions.


Any matter which may affect the interests of the hotel should be brought to the attention of the Management.



Key qualifications include:



  • Minimum 2 years of experience in a management level position in a luxury hotel.
  • Experience in luxury hotel/resort environment preferred.
  • Good command of English in both oral and written.
  • Working knowledge of Microsoft Office (Excel, Outlook, PowerPoint, Word) and Opera PMS.
  • High level of confidence and strong interpersonal skills to handle all levels of communication to colleagues and guests.
  • Able to resolve problems and make decisions confidently.
  • Uses sensitivity and discretion in supporting guests' needs.
  • Leadership skills – collaborative, enabling, and entrepreneurial.
  • Career focused, wanting to grow and develop, self-motivated.
  • Good knowledge in HACCP.

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent.


Prime Function:


  2. Assist the Executive Housekeeper in managing and directing all Housekeeping activities in the hotel to ensure that the highest levels of cleanliness and guest satisfaction and also maintaining high levels of service and cleaning and maintenance standards in all areas of responsibilities.
  3. To assign duties, inspect work, and investigate complaints regarding Housekeeping service and equipment and hence take corrective action.
  4. Establish standards and procedures for the work of Housekeeping team and plan work schedules to ensure adequate service.
  5. Direct and control the Housekeeping operations and staff of the Housekeeping department.
  6. Any matter which may affect the interests of the hotel should be brought to the attention of the Management.

Housekeeping Planning:


  2. Assist the Executive Housekeeper to plan and coordinate the activities of housekeeping supervisors and the team.

People Management:


  2. Establish and maintain seamless coordination and cooperation with all departments of the hotel to ensure maximum cooperation, productivity, morale, and guest service.
  3. Maintain appropriate staffing levels in order to consistently provide excellent guest service.
  4. Provide effective support to the team to enable them to provide a range of effective and efficient services.
  5. Ensure that the team has been trained for all safety provisions.
  6. Motivate and develop staff to ensure smooth functioning of the department and promote teamwork.
  7. Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.

Operational Management:


  2. Inspect guest and public areas on a regular basis to ensure that the furnishings, facilities, and equipment are clean and in good condition.
  3. Ensure to maintain appropriate grooming standards in hygiene, uniforms, appearance, posture, and conduct of the Housekeeping personnel.
  4. Assist in all inventories and ensure to coordinate the training programs.
  5. Coordinate all repairs and refurbishments.
  6. Coordinate the making of new uniforms and also maintain the records of condemned linen and uniforms.
  7. Ensure that all records regarding uniforms are maintained.
  8. Interact with guests and personnel of the hotel in an efficient and friendly manner.
  9. Plan and organize the operations to effectively achieve and maintain the established standards of cleanliness in interiors, guest rooms, corridors, public areas, and back-of-the-house areas.
  10. Ensure that the highest standards of cleanliness, maintenance, and safety are practiced in the Housekeeping department and in all other areas of the hotel.

Qualifications:


  • Minimum 2 years of experience in a management level position in a luxury hotel.
  • Experience in luxury hotel/resort environment preferred.
  • Good command of English in both oral and written.
  • Working knowledge of Microsoft Office (Excel, Outlook, PowerPoint, Word) and Opera PMS.
  • High level of confidence and strong interpersonal skills to handle all levels of communication to colleagues and guests.
  • Able to resolve problems and make decisions confidently.
  • Uses sensitivity and discretion in supporting guests' needs.
  • Leadership skills – collaborative, enabling, and entrepreneurial.
  • Career focused, wanting to grow and develop, self-motivated.
  • Good knowledge in HACCP.

Additional Information:


We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent.

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