Senior Operations Leader
4 weeks ago
Job Title: Senior Manager Hospital Operations
About the Role:
We are seeking a highly skilled and experienced Senior Manager Hospital Operations to join our team at Paras Healthcare. The successful candidate will be responsible for leading and supervising the delivery of services in various departments of the hospital.
Key Responsibilities:
- To lead and supervise the delivery of services in various departments of the hospital.
- To develop, revise, and implement policies, protocols, and SOPs specific to the hospital.
- To determine, recommend, and monitor departmental budgets.
- To identify and obtain necessary registrations with government authorities and ensure timely renewals.
- To ensure maximum utilization of resources and cost control without compromising quality.
- To determine manpower, material, and infrastructure requirements for hospital departments and ensure their availability.
- To ensure that all equipment in the hospital is fully functional at all times.
- To assess the need for additional staff, equipment, and services based on workload and business projections.
- To invite vendors for outsourced services, negotiate with them, communicate terms and conditions, and finalize contracts.
- To monitor performance and service delivery by outside suppliers, service providers, leasing agents, and others as per contract/agreement.
- To ensure that vendors comply with all government rules and regulations applicable to the hospital.
- To regularly meet with vendors to resolve their issues, communicate their performance, and update them about hospital issues.
- To regularly meet with contractual employees to discuss and resolve issues/conflicts, and to create a congenial work environment.
- To oversee the functioning of dietetics and F&B to ensure quality food is served as per patient needs and hospital service standards.
- To coordinate with outsourced shops and cafeteria for their requirements and issues, and to ensure they deliver as per hospital service standards.
- To ensure compliance with safety standards, infection control measures, and biomedical waste management protocols.
- To develop performance indicators for team members and monitor their performance against indicators.
- To regularly review individual and team performance against objectives and provide feedback through 1:1 or team meetings.
- To review results of audits and ensure timely implementation of corrective actions against identified gaps.
- To maximize customer satisfaction by developing a cordial work environment with other departments and maintaining timely delivery of services.
- To design internal reporting formats in close coordination with HODs.
- To gather reports from various departments and conduct data/variability analysis to support planning, risk management, and need assessment for additional resources.
- To ensure training and development of people employed in the area of responsibility.
- To recommend and implement ways to ensure retention of high-potential/performing employees and reduce overtime.
Key Performance Indicators:
- Adherence to policies and protocols.
- Equipment availability.
- Infection rate.
- Cost control.
- Adherence to operational budget.
- Budget variance.
- Customer feedback index.
- IR issues.
- Timely submission of reports.
- Training sessions of personnel.
- Reduction in overtime.
- Reduction in attrition.
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