Business Leader for Franchise Operations

3 weeks ago


Udaipur, Rajasthan, India Vodafone Idea Limited Full time

Role Description

Job Title: Franchisee Lead

Job Summary

Vodafone Idea Limited is seeking an experienced professional to lead the operations of its franchise stores in a designated zone. The successful candidate will be responsible for driving sales and revenue growth across all products, ensuring quality of acquisition, and managing stock availability.

Key Responsibilities

  • Achieve sales targets for all products, including voice, data, and value-added services
  • Monitor and ensure quality of acquisition through Vodafone Idea Mini Stores (VIMS)
  • Manage stock availability at VIMS while adhering to company norms
  • Deliver overall revenue targets through the VIMS channel
  • Achieve total targets for up-selling and cross-selling
  • Facilitate the roll-out of VIMS, including partner selection and location identification
  • Coach channel partners to improve efficiency and adherence to processes
  • Resolve VIMS-specific issues within specified timelines
  • Maintain high channel partner motivation levels through regular performance reviews

Requirements

  • Minimum 8 years of experience in customer handling/retention management
  • Excellent communication skills to interact with peers and seniors
  • Strong data and analytical skills, with attention to detail and process improvement
  • Logical thinking and analytical skills
  • Prior telecom experience is mandatory
  • Graduate in any field
  • Data analytics and process improvements
  • Excel and presentation skills

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