Business Leader for Franchise Operations
3 weeks ago
Role Description
Job Title: Franchisee Lead
Job Summary
Vodafone Idea Limited is seeking an experienced professional to lead the operations of its franchise stores in a designated zone. The successful candidate will be responsible for driving sales and revenue growth across all products, ensuring quality of acquisition, and managing stock availability.
Key Responsibilities
- Achieve sales targets for all products, including voice, data, and value-added services
- Monitor and ensure quality of acquisition through Vodafone Idea Mini Stores (VIMS)
- Manage stock availability at VIMS while adhering to company norms
- Deliver overall revenue targets through the VIMS channel
- Achieve total targets for up-selling and cross-selling
- Facilitate the roll-out of VIMS, including partner selection and location identification
- Coach channel partners to improve efficiency and adherence to processes
- Resolve VIMS-specific issues within specified timelines
- Maintain high channel partner motivation levels through regular performance reviews
Requirements
- Minimum 8 years of experience in customer handling/retention management
- Excellent communication skills to interact with peers and seniors
- Strong data and analytical skills, with attention to detail and process improvement
- Logical thinking and analytical skills
- Prior telecom experience is mandatory
- Graduate in any field
- Data analytics and process improvements
- Excel and presentation skills
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