Technical OS Support Specialist

2 days ago


Bengaluru, Karnataka, India myGwork Full time
About Amazon Lab126

Amazon Lab126 is an inventive research and development company that designs and engineers high-profile consumer electronics.

The company was established in 2004 as a subsidiary of Amazon.com, Inc. and has since produced groundbreaking devices such as Fire tablets, Fire TV, Amazon Echo and Amazon Show.

The Amazon Devices group delivers unique Amazon experiences, providing customers with instant access to everything digital or physical.

About the Job

This role involves working as a Support Engineer on the Core Device OS team, which owns critical OS components, pipelines, services, tools, and application development frameworks.

As a Technical OS Support Specialist, you will be part of a team that works on projects pushing the boundaries of customer-device interaction.

  • Provide first-level support for handling Jiras, tickets, and operational issues from production services.
  • Offer engineering support for incoming Jiras, tickets, including extensive troubleshooting and debugging, covering multiple product lines.
  • Work on maintenance-driven coding projects primarily in C++ and Python.
  • Read and understand complex application code, making code fixes to resolve support issues.
  • Develop tools and automate manual operational tasks, ensuring easy maintenance of our services.
  • Build monitoring metrics dashboards and report System health and Support status metrics.
  • Collaborate with remote development teams for handing-off or taking over active support issues and creating a team-specific knowledge base and skill set.

A day in the life involves working on diverse tasks, learning quickly, and applying problem-solving skills to achieve success.

About Us

At myGwork, we value diversity and inclusion, being an inclusive employer and a member of the LGBTQ+ business community.

Qualifications

We are looking for candidates with:

  • 2+ years of software development or technical support experience.
  • Bachelor's degree in engineering or equivalent.
  • Experience troubleshooting and debugging technical systems.
  • Experience in Unix.
  • Scripting experience in modern programming languages.
Estimated Salary: $120,000 - $180,000 per year

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