Windows Support Specialist

3 weeks ago


Bengaluru, Karnataka, India Capgemini Engineering Full time
Job Title: Windows Support Specialist

We are seeking a skilled Windows Support Specialist with experience in .NET desktop applications and SQL Server to join our team at Capgemini Engineering.

Estimated Salary:

₹1,500,000 - ₹3,000,000 per annum (dependent on location and experience)

Location: Bangalore & Mumbai

About the Role

We are looking for a professional with strong technical skills and excellent communication abilities to provide application support, troubleshoot issues, and ensure smooth operations for mission-critical applications. The ideal candidate will have expertise in service management, database performance, and ITIL framework.

Key Responsibilities:
  • Provide ongoing support for .NET desktop applications integrated with SQL Server.
  • Monitor and troubleshoot application performance, resolving issues in a timely manner.
  • Conduct OS-level troubleshooting for issues related to Event Viewer, application logs, services, processes, and system errors.
  • Manage incidents, changes, problems, and evolutions according to ITIL best practices.
Required Skills and Qualifications:
  • Strong experience with .NET desktop applications and SQL Server.
  • Proficiency in OS-level troubleshooting, including working with Event Viewer, services, application logs, and processes.
  • Basic knowledge of SQL queries and database performance.
  • Hands-on experience with Incident Management, Change Management, Problem Management, and Evolution Management in line with the ITIL framework.
  • Excellent communication skills and ability to work effectively with business stakeholders, vendors, and internal teams.
Benefits:
  • Competitive salary package.
  • Opportunities for growth and development.
  • A dynamic and collaborative work environment.


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