Windows Application Support Specialist

22 hours ago

Bengaluru, Karnataka, India Capgemini Engineering Full time

We are seeking a skilled Windows Application Support Specialist to join our team at Capgemini Engineering. This role requires expertise in service management (ITIL framework), database performance, and effective communication skills to coordinate with business stakeholders, delivery teams, and vendors.

About the Role:

  • .NET & SQL Server Application Support:
  • Provide ongoing support for .NET desktop applications integrated with SQL Server.
  • Monitor and troubleshoot application performance, resolving issues in a timely manner.
  • Application Troubleshooting (OS Level):
  • Conduct OS-level troubleshooting for issues related to Event Viewer, application logs, services, processes, and system errors.
  • Use diagnostic tools to investigate and resolve problems with application behavior and performance.
  • Database Knowledge:
  • Have a basic understanding of how SQL queries function, with the ability to identify performance issues or potential optimization areas.
  • No need to modify queries, but able to understand and explain database-related problems.
  • Service Management (ITIL Framework):
  • Manage incidents, changes, problems, and evolutions according to ITIL best practices.
  • Independently handle priority incidents, providing timely resolutions and ensuring minimal business impact.
  • Provide accurate estimations for changes and evolutions, validating these estimates with business stakeholders.
  • Effective Communication & Coordination:
  • Communicate effectively with delivery leads, business teams, and vendors to ensure smooth issue resolution.
  • Acknowledge and respond to stakeholders in a professional manner, keeping them informed of progress.
  • Coordinate with vendors for support when required, ensuring issues are resolved within the agreed timelines.
  • Documentation & Process Adherence:
  • Follow and maintain technical documentation, ensuring compliance with established procedures.
  • Troubleshoot and resolve issues independently while adhering to the documented guidelines.
  • Ensure timely and accurate reporting of incidents, issues, and resolutions.

About You:

  • Technical Skills: Strong experience with .NET desktop applications and SQL Server.
  • Troubleshooting Expertise: Proficiency in OS-level troubleshooting, including working with Event Viewer, services, application logs, and processes.
  • Database Understanding: Basic knowledge of SQL queries and database performance.
  • ITIL Knowledge: Hands-on experience with Incident Management, Change Management, Problem Management, and Evolution Management in line with the ITIL framework.
  • Excellent Communication Skills: Ability to effectively communicate with business stakeholders, vendors, and internal teams. Strong written and verbal communication skills.
  • Vendor Coordination: Experience in managing vendor relationships and coordinating technical support efforts.
  • Adaptability: Ability to follow and apply technical documentation, independently resolve issues, and escalate when necessary.

The Opportunity:

  • This is an excellent opportunity to work in a dynamic and collaborative environment with opportunities for growth.
  • You will receive a competitive salary and benefits package, as well as the chance to be part of a company that values continuous learning and development.
  • The estimated salary for this role is ₹1,200,000 - ₹1,800,000 per annum, depending on your level of experience and qualifications.

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