Windows Application Support Specialist
1 day ago
We are seeking an experienced Windows Application Support Specialist to join our team in Bangalore and Mumbai. This is a challenging role that requires strong technical skills, troubleshooting expertise, and effective communication skills.
About the RoleThis position involves providing ongoing support for .NET desktop applications integrated with SQL Server, monitoring and troubleshooting application performance, and resolving issues in a timely manner. You will also be responsible for conducting OS-level troubleshooting, managing incidents, changes, problems, and evolutions according to ITIL best practices, and coordinating with delivery leads, business teams, and vendors to ensure smooth issue resolution.
Key Responsibilities- .NET & SQL Server Application Support: Provide ongoing support for .NET desktop applications integrated with SQL Server, monitor and troubleshoot application performance, and resolve issues in a timely manner.
- Application Troubleshooting (OS Level): Conduct OS-level troubleshooting for issues related to Event Viewer, application logs, services, processes, and system errors.
- Database Knowledge: Have a basic understanding of how SQL queries function, with the ability to identify performance issues or potential optimization areas.
- Service Management (ITIL Framework): Manage incidents, changes, problems, and evolutions according to ITIL best practices.
- Effective Communication & Coordination: Communicate effectively with delivery leads, business teams, and vendors to ensure smooth issue resolution.
- Technical Skills: Strong experience with .NET desktop applications and SQL Server.
- Troubleshooting Expertise: Proficiency in OS-level troubleshooting, including working with Event Viewer, services, application logs, and processes.
- Database Understanding: Basic knowledge of SQL queries and database performance.
- ITIL Knowledge: Hands-on experience with Incident Management, Change Management, Problem Management, and Evolution Management in line with the ITIL framework.
- Excellent Communication Skills: Ability to effectively communicate with business stakeholders, vendors, and internal teams.
Work in a dynamic and collaborative environment with opportunities for growth, competitive salary and benefits package, and be part of a company that values continuous learning and development.
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