Application Support Specialist

2 weeks ago


Bengaluru, Karnataka, India Conduent Business Services Full time

Job Summary

We are seeking a skilled Application Support Analyst to join our team at Conduent Business Services. As an Application Support Analyst, you will be responsible for providing technical support and assistance to our customers.

Key Responsibilities

  • Support the Timekeeping solutions that run on Windows OS and SQL databases.
  • Assist users in resolving issues related to the Timekeeping solutions.
  • Participate in performance monitoring and optimization of the Timekeeping solutions.
  • Communicate effectively with team members and customers through strong verbal, written, and interpersonal skills.
  • Remain flexible to changes in priorities with the ability to multi-task.

Technical Requirements

  • Experience in at least 2 industry-standard ticketing tools.
  • Minimum of 2– 4 years progressively responsible experience, demonstrating in-depth working knowledge with a broad range of Applications as Support personnel and with customer service experience.
  • Experience in Incident Management and Problem Management.
  • Experience in MS SQL database fundamentals, writing SQL queries.
  • Knowledge on Windows 2008, 2012R2, and 2016 Servers.
  • Knowledge on File Transmission Protocols (SFTP, FTP) and networking concepts.

Requirements

  • A University or college degree in a relevant discipline.
  • 2+ years' experience in Application Support.

What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.



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